Venue & Operations Administrator

Venue & Operations Administrator

***

Director of

Operations
Programming

Event Managers

& Operations

Team

Venue Hirers &
Suppliers

KEY RELATIONSHIPS

REPORTING LINE

OUR PURPOSE

To make City Recital Hall a performing arts centre
renowned for its inclusive contemporary and
classical music programming, elevated audience
experience, and world-class acoustics.

Our Values
- Connection - Live music connects people
- Imagination - Creativity produces better

performances
- Excellence - Reputation is built through

excellence
- Sustainability is the key to lasting impact

OUR STRATEGIC FOCUS AREAS

Amplify City

Recital Hall

brand

Develop our

People

Enhance City

Recital Hall

Strengthen

our

reputation

Become

Sydney’s

music

destination

Director of
Operations

Head of
Technical

Production

Stage Door
Concierge

House
Manager

Building
Services
Manager

Event
Managers

**Venue &**
**Operations**

**Administrator**

MY PURPOSE

The Venue & Operations Administrator coordinates
the City Recital Hall Event Calendar, building
productive working relationships with presenters,
fielding venue hire enquiries, checking feasibility across
the business, and coordinating venue hire bookings.

The role provides strategic administrative support to
the Director of Operations and across the Operations
portfolio in day-to-day operations and assisting with
pre-production planning and post event settlement.

Venue & Operations Administrator

***

MY RESPONSIBILITIES

**Responsibilities**:
Duties
- Event Calendar: Field venue enquiries, check feasibility of events with other departments, negotiate date

requests with regular hirers, ensure the accurate and consistent maintenance of a multi-year event calendar;
maintain an expansive view of operational impacts to resolve scheduling conflicts and support event delivery.
- Operations Assistant: Assist the Director of Operations with the coordination of cross-portfolio projects
- Production Administration: Prepare reports and undertake administrative tasks; attend and minute production

meetings; manage third party contractor bookings including piano tuning, crewing support and systems
bookings, assist with event hospitality riders and BOH space setups, develop an in-depth knowledge of venue
capabilities and systems of operation.

Performance Indicators
- Maintain a high standard of organisation and clarity with the CRH Calendar and administrative support
- Maintain excellent professional attitude, collaboration, and an impartial approach to balancing internal and

external client needs
MY ATTRIBUTES, SKILLSET AND BEHAVIOUR
Criteria
Essential
- Strong organisational and administrative skills with excellent attention to detail.
- Ability to build effective associations with internal and external stakeholders.
- Effective communication and interpersonal skills, with the ability to incorporate appropriate phone etiquette.
- High level of competency with communications systems and computer literacy
- Understanding of the live performance industry, with a genuine passion for live music.
- Current NSW Working with Children Check clearance for paid employment

Desirable
- Prior experience with Event Management Systems software, such as Artifax or similar
- Experience working for a Technical or Operations Department in an administrative role.
- Production, operations or event planning knowledge in a live performing arts venue.

Experience
- Minimum 3 years’ experience in live performing arts, preferably working for a venue operator.

Attributes and Behaviours
Connection
- Facilitate the connection of internal departments to aid collaboration

Imagination
- Streamline operational processes through innovation and lateral thinking focussed on outcomes

Excellence
- Harness exceptional attention, responsiveness and forward thinking to drive stakeholder satisfaction

Sustainability
- Support the Hall’s future viability through peerless calendar coordination and proactive operational support

ACKNOWLEDGEMENT

I accept the position description as stated above and that the position description may need amending and updating

periodically due to changes in responsibilities and organisational requirements. Changes to the position description will be

consistent with the purpose for which the position was established.