Head of Optimisation

**Role - Head of Optimization: Drive Strategic Value & Scalable Growth in Superannuation**

Are you a strategic thinker with a passion for unlocking operational efficiency and driving commercial outcomes? We're looking for a Head of Optimization to lead high-impact initiatives that deliver value for our superannuation clients, improve member experiences, and fuel sustainable business growth.

**About the Role**

Reporting to the Client Delivery Executive, the Head of Optimization will sit at the intersection of client engagement, commercial strategy, and service delivery. You’ll lead the design and execution of innovative pricing models, strategic joint ventures, and operational enhancements that streamline fund operations, reduce cost-to-serve, and support digital transformation across the superannuation landscape. This role is pivotal to shaping how we deliver value—both to our clients and the broader retirement ecosystem.

**Melbourne based | Full time Permanent Role | Financial Services & Superannuation**

**Responsible for driving strategic value, this role plays a critical role in being accountable to**:

- Design and implement Volume Transaction Pricing models that reward scale and drive profitable growth.
- Partner with superannuation funds to map transactional workflows and co-create efficiency uplift plans.
- Lead the identification and delivery of joint initiatives—spanning automation, digital servicing, data transparency, and ESG reporting.
- Oversee internal reviews and transformation initiatives to improve turnaround times and reduce manual interventions.
- Build governance frameworks for Joint Investment Initiatives and measure outcomes for long-term client partnerships.Mentor cross-functional teams and foster a culture of continuous improvement, innovation, and accountability.

**What You Bring**:

- 10+ years of experience in superannuation, financial services, or member-based organizations.
- Expertise in pricing, operations, or strategic transformation, with a proven ability to lead initiatives from strategy through execution.
- Strong commercial acumen and financial modelling skills, with experience designing sustainable pricing strategies.
- Experience working with institutional clients and engaging with C-suite executives.
- A deep understanding of superannuation fund operations, regulatory requirements (e.g. APRA, ASIC), and key industry trends.

**Preferred Qualifications & Tools**
- Tertiary qualifications in Business, Finance, Economics, or a related field; MBA or postgraduate qualifications are highly regarded.
- Proficiency in tools and platforms such as Acurity, Rubik, and Salesforce.Familiarity with regulatory and strategic shifts including fund mergers, performance benchmarking, and member engagement.

**Why Join Us?**

This is a unique opportunity to shape the future of superannuation service delivery—working with passionate leaders, empowered teams, and forward-thinking clients. You'll have a platform to innovate, lead complex change, and drive measurable outcomes that matter.

**Some of our Employment Benefits**
- FlexiWorks - enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognize people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and MicrosoftNovated Car Leasing

**Culture at MUFG Pension & Market Services**

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

**How to apply**

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms t