Operations Manager

Licensing and Compliance (L&C) is seeking two highly motivated people to help lead their two primary compliance teams City Rangers and Compliance Targeting Team. The role of the Operations Managers is to directly supervise compliance officers and support the Assistant Director - Compliance, in effectively regulating and administering the various statutory functions for which TCCS is responsible.

Currently based at Reid, you will be responsible for:

- Ensuring the effective operation of the team, including the development of operational plans.
- Leading and motivating staff and ensuring the work environment is conducive to team building, mutual support and cooperation amongst staff.
- Gathering and analysing statistics and other intelligence to inform the effective deployment of resources.
- In conjunction with the Assistant Director - Compliance, developing innovative processes and procedures to enhance the strategic direction and regulatory functions of L&C.
- Administering and reviewing relevant legislation.
- Developing and implementing on the job training and reporting on training needs to the Assistant Director for Compliance.
- Developing and implementing a staff development plan for every staff member including assisting staff to reach or surpass the core competencies of their roles.
- Developing (or adapting existing programs) and implementing programs focused on respect, equity, workplace diversity, industrial democracy, and workplace health and safety.
- Representing L&C and establishing, developing and maintaining positive working relationships with key external bodies, including other ACT and Commonwealth Government agencies, stakeholders and community organisations.
- Operating within an Activity Based Working environment, with the ability to work remotely, such as at home as required.
- Assisting with operational duties and support the L&C Team as required.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.

**Eligibility/Requirements**

**_Mandatory:_**
- To be eligible for permanent employment within the ACT Public Service you must be an Australian citizen or a permanent resident.
- Driver’s licence Class ‘C’ or higher Driver’s License is essential.
- This position does require a pre-employment medical check
- Prior to commencing this role, a current registration issued under the _Working with Vulnerable People (Background Checking) Act 2011_ is required. For further information on Working with Vulnerable People registration refer to - Working with vulnerable people (WWVP) registration (act.gov.au)
- This position does require a police criminal check.
- Workplace Health and Safety Induction (White Card) or willingness to obtain; General Construction Induction Card (_White_ Card)
- Willingness to wear a uniform.

**_ Desirable:_**
- Demonstrated experience in working in a regulatory/compliance environment.
- Certificate IV in Government Investigation or equivalent or an ability to obtain within 12 months of employment.
- Current First Aid Certificate.
- Experience working in a fast-paced office environment.
- Excellent verbal and written communication skills.
- Excellent administrative skills.
- Excellent organisational skills.
- Strong operational knowledge of office and field-based information technology

**Notes**:There are several permanent positions available.

An order of merit list may be established to fill future vacancies at level over the next 12 months.

Please note, this position has moved to a new workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

**How to Apply**:Applications should include:

- A statement of no more than two pages addressing the ‘What You Require’ section in the Position Description including Behavioural Capabilities
- A current curriculum vitae
- Contact details of, at least two referees.

**Note**:
There are several permanent positions available.