Part-time Medical Secretary

**Part-Time Medical Secretary**
- Orthopaedic Surgeon - 3 days a week - upskilling opportunity
- Hurstville & Caringbah - street parking available
- Work/life balance - Possibility of WFH - November commencement

Would you like a pivotal role with our delightful Surgeon? Are you proud of your customer service and empathetic manner? Are you the guru of systems? Then please apply.

**About Us**

Our Orthopaedic Surgical Practice is recently established and has set up rooms in Hurstville and Caringbah. The new staff would be working Monday, Wednesday and Thursdays (Hurstville), and every alternate Wednesday (Caringbah) for half-day consulting sessions. There is the possibility of increasing hours in future.

Our Surgeon specialises in patients with lower limb Orthopaedic problems, with patients from a variety of different backgrounds and ages. Our practice’s vision is to provide those patients with a smooth, well-functioning, empathetic and supportive patient journey.

We will provide you with a dedicated laptop and practice mobile phone to use on-site and for WFH (once fully trained and mutually agreed).

On occasion you will provide meet and greet (limited reception services) for another Orthopaedic Surgeon at Hurstville. Both Surgeons work together when performing more complex procedures.

**About You**

As a pivotal member of this team, you will need to demonstrate an exceptional commitment to ensuring our practice runs at its optimum, with strong patient care and an empathetic manner to ensure we display exceptional care for our patient’s needs. In time as the practice grows, your days may increase along with responsibilities.
- Excellent communication skills with a positive and friendly manner and can-do attitude.
- Professional appearance and demeanour (with outstanding customer care and strong skill level) on all aspects of the Medical Secretarial role.
- Ability to work independently and also love being part of a team (in the future).
- You pride yourself on your attention to detail and thrive in implementing
- Ability to work well under pressure and to multi-task, happily being the gatekeeper for our Surgeon, allowing them to do what they do best - being a Surgeon.
- IT Savvy with great troubleshooting
- Experience using **Xestro**:

- or similar medical software programs to manage our practice calendar and Surgeon’s appointments - Training will be provided
- Experience at a Medical Practice (GP and Physician experience acceptable)

Responsibilities will include:

- Developing and implementing new practice systems
- Setting up consulting rooms
- Welcoming patients into the practice and answering phone calls in an efficient, friendly and courteous manner
- Delivering exceptional customer service at all times (cannot be overstated)
- Professional communication - in person, over the phone and written
- Reception duties including scheduling and managing patient appointments and taking payment
- Performing general administrative duties such as scanning, mail sorting, filing and following-up patient enquiries
- Undertaking Theatre bookings and Surgical billing including patient billing and processing of payments - training can be provided.
- Supporting and assisting our Surgeon in a range of administration and ad-hoc
- Enjoy being flexible to assist our Surgeon and practice
- Maintain privacy of medical files and office records at all times
- No medical typing as we utilise AI software

Appropriate above award remuneration based on skills and experience.

Days/Hours:
Monday, Wednesday and Thursday

8:30am till 5:00pm (30-minute unpaid lunch)

If this position sounds like you, and you have the skills/experience required, we’d love to hear from you.

Please upload your resume and cover letter and quote ref: 1007

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**Job Type**: Part-time

Pay: $30.00 - $35.00 per hour

Ability to commute/relocate:

- Hurstville, NSW: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Medical Secretary: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person