Applications & Support Specialist

1 week ago

Chatswood, Australia Nova Biomedical Full time

Perform & assist with pre-sale Clinical Blood Gas systems (Prime/Prime Plus) demo/evaluations & providing summary reports. Perform post-sale devices implementation/installations including all validation processes and reports, and all associated Operators training.
- Perform StatStrip & StatSensor (all tests) meter Lab-Studies/Evaluations both pre and post-sales and executing meters implementation and validation processes with reports provided.
- Provide hotline phone support for clinical customers for weekdays, and on-call (per schedule).
- Provide service technical support for all clinical products for accounts in AUS and backup support for NZ. Support systems preventive maintenance and customer ambassador visits as scheduled/needed.
- Provide operator training for Meter and Clinical Blood Gas product customers.
- Support MASA evaluations directly for Clinical products, Meters, Allegro and Blood gas products, including customer training.
- Do data tabulation for lab-studies, correlations, implementations and prepare Evaluation Reports for Clinical products.
- Provide technical information and assistance for sales team for meter and blood gas systems.
- Work with Support Manager to get Technical Service program SF.COM-Service SW installed & running in AUS/NZ.

**Qualifications**:

- Clinical laboratory knowledge and/or POCT experience is essential for this position.
- Fluent in English with excellent written and statistics skills with Microsoft Excel capabilities is required.
- Experience with Bedside Glucose Meters, Blood Gas systems and/or clinical chemistry systems is a plus.
- Diagnostics industry &/or hospital (lab or POC-testing) experience is a benefit.
- Ability to travel approximately 75%, country-wide in Australia and periodically in New Zealand.

**Skills and Competencies**:

- Strong troubleshooting skills with good customer facing presentation skills.
- Strong self-organizational capabilities & having systematic and analytical work methods.
- Requires excellent communication, teaching and interpersonal skills.
- The ability to multi-task well, and be willing to put in extra time/efforts as needed to see projects and activities to completion.

**Education/Experience**:

- Associate or bachelor’s degree (or local equivalent) is preferred
- in a medical/scientific discipline or relevant work experience in a comparable role.
- Laboratory degree and/or biomed degree preferred.
- A minimum of 3 years of clinical diagnostics or related biotech experience (hospital, lab, &/or clinical diagnostics company)
- A minimum of 2 years’ experience in technical support or product specialist role would be a plus.
- Field work experience is ideal.

???????At Nova Biomedical, we practice our core values of mutual respect, honesty, and integrity throughout the company. With a strong sense of family in the workplace, we are proud that one third of all our employees have been with us for over 10 years.

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