Administration and Office Support

2 weeks ago

Brunswick, Australia Raffaele Ciuca Bridal Full time

Raffaele Ciuca is Melbourne's premier destination for luxury bridal style, showcasing exclusive international labels such as Vera Wang Bride, Berta Bridal, Nicole + Felicia, and Steven Khalil. For 68 years, our family-owned business has transformed dreams into stunning dresses. With boutiques in Brunswick and Armadale, we proudly offer Australia’s largest collection, featuring diverse silhouettes, sizes, and styles to suit every bride.

We are dedicated to our vision, creative direction, and, most importantly, providing an exceptional shopping experience for our brides. To achieve this, we need strong office support. If you have attention to detail, a positive attitude, and a passion for outstanding customer service, we want to hear from you

**Join the team at Raffaele Ciuca Bridal as our Administration & Office Support**

You are a natural communicator with a passion for customer service and thrive on connecting with people and making them feel valued.

At Raffaele Ciuca, Australia’s leading Bridal destination, we are looking for a friendly, professional and proactive office/Admin to join our family business.

**About the Role**

As an Admin/ Office Support, you will play a crucial role in ensuring the highest standards of customer service for our suppliers, stores, and clients.

**Key Responsibilities**:

- Processing special orders for our customers.
- Answer inbound calls with warmth and professionalism, direct calls to the appropriate person or department:

- Look after orders, when our Sales Team are busy, providing detailed product information
- Resolve customer concerns with a positive, solution-focused approach and delight in finding the answers to challenging questions.
- Administrative work in the in-between-times.
- Order stock and liaise with both local and international suppliers.
- Support our boutiques with their inquiries.
- Receive stock and dispatch.
- Availability to work Monday to Friday.

**Skills and Experiance**
- Excellent communication skills and a genuine desire to assist and connect with customers over the telephone.
- Strong administrative skills with attention to detail.
- Ability to manage multiple tasks and maintain a calm, composed manner under pressure.
- Bridal experience not essential but a BIG plus.

**About You**
- Proactive and solution-oriented with the ability to manage multiple tasks independently
- A minimum of 5 years of experience in an office environment
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Eager to learn our POS, ordering, and appointment systems
- Confident, warm, and well-presented with excellent communication skills
- Strong customer focus with the ability to understand and relate to people
- Thrive under pressure while handling confidential information
- Exceptional multi-tasking and time-management abilities
- Experience with receiving and dispatching goods

**Benefits & Culture**
- Ongoing training and professional development opportunities
- High levels of autonomy and responsibility
- Competitive full-time hourly rate

This is an amazing opportunity to join our family business. **APPLY NOW**

Only successful applicants will be contacted. We are currently conducting interviews for this role.

**Experience**:

- Microsoft Office: 5 years (required)
- Administration: 5 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 28/01/2025

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