Workforce Coordinator

**About your role**:
**We are recruiting 2 hybrid working roles on a 12-month fixed term contract, working 54 and 55.5 hours per fortnight on a rotating roster (some weekends required).**

Supporting Scope’s Workforce Scheduling function, this role plays a key part in delivering operationally and financially sustainable rosters. By mobilising our workforce effectively, we empower our clients to belong, thrive, and live their dreams, both now and in the future.

This role focuses on the efficient management of daily operational rosters, working closely with service delivery teams to ensure the leave planning process is followed. It also ensures adherence to shift-filling procedures while optimising workforce usage to meet the needs of the service line and clients within your assigned operational area.

**Responsibilities**:

- Foster collaboration across diverse stakeholder networks to enhance sustainable workforce rostering, mobilisation, and management.
- Leverage data-driven insights and maintain consistent workflows to deliver service excellence and meet operational needs.
- Support continuous improvement initiatives aimed at streamlining workforce processes, increasing engagement, and boosting retention through simple, effective, and scalable strategies.
- Use data to guide service delivery teams in cost-efficient staffing decisions, minimising agency reliance, reducing overtime, and increasing casual utilisation.
- Provide administrative support as needed, including updating files, shared drives, and reporting tools.
- Collect and escalate feedback and complaints as needed, ensuring prompt resolution.

**About you**:

- Positive attitude, strong willingness to learn, and a proactive approach to contributing.
- Creative problem-solving and lateral thinking abilities to address challenges.
- Adaptability in dynamic environments and the capacity to shift priorities as needed.
- Self-motivated with a proven ability to take responsibility and work independently or part of a team.
- Strong attention to detail, along with exceptional organisational and time management skills.
- Ability to thrive in a fast-paced environment while meeting deadlines.

**Requirements**:

- Experience using any roster/attendance system is highly desirable.
- Experience in the disability field is advantageous.
- Must satisfy all visa requirements for working in Australia (no limitations).
- NDIS Worker Check and Working with Children Check or willingness to obtain.
- NSW Driver’s licence.

**Who is Scope Australia?**

Scope is one of the largest not-for-profit disability service providers in Australia, supporting thousands of people with complex intellectual, physical, and multiple disabilities. We operate across Victoria and New South Wales through more than 425 service locations and support more than 5600 people. At Scope, we work together to create meaningful opportunities for people with disabilities to belong and thrive.

View our stance on inclusion, diversity and human rights.