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Procedure & Technical Writer

3 weeks ago

Springvale, Australia Adaptalift Group Full time

Springvale Location | Head Office
- Newly Created Role | Full-Time, Permanent
- Work with Australia's Leading, Privately Owned, Materials Handling Business

**The Role**:
Joining the Business Systems team, you will be responsible for creating, maintaining and implementing procedural and training resources (Operational and Systems) using Madcap to produce relevant outputs.

Key responsibilities include:

- Review and recommend best practice Madcap structure.
- Structure the Madcap project(s) to enable conditional content depending on department and/or objective of the output. Output examples include full process, training manual, bulletin highlighting key points, training material including checklist, induction and onboarding resources.
- Review and recommend relevant publishing outputs. For example, html, Sharepoint, pdf and others.
- Utilise Madcap Central to allow editing and approval by key procedures by designated SMEs.
- Review and analyse current processes and procedures and develop recommendations for process improvement.
- Coordinate and facilitate workshops and meetings as required with key stakeholders to document and understand current workflows and processes.
- Create documentation for new processes and update documentation and assist in updating system and operational procedures to the designated quality standard.
- Provide support to SME’s enabling a train-the-trainer handover including providing training resource materials.

This position is a permanent full-time appointment based in our Springvale Head Office with work from home and office flexibility available.
- Bachelor degree or equivalent in related field
- Technical writing capability and experience implementing and reviewing procedures and processes
- Demonstrated investigation skills, focusing on efficiencies and implementation
- Ability to build relationships and communicate on all levels.
- Experience using Madcap Flare & Central is essential
- Experience using Sharepoint & Visio (or similar) would be beneficial
- Strong time management skills ensuring delivery of tasks to a high standard
- Car licence and own transport

**About Us**
The Adaptalift Group is Australia’s largest privately owned supplier of materials handling and access equipment as well as technology solutions. The Group includes Adaptalift Hyster, Adaptalift GSE, Combilift Australia, and Speedshield Technologies and employs approximately 450 people across multiple locations throughout Australia.

**How to Apply**: