Clinical Governance Manager

A full time, permanent opportunity has become available in our Bupa Dental Care (BDC) Contract Management and Governance team. This is a hybrid role and will be based out of our Melbourne, Sydney or Brisbane office locations when not working from home.

Reporting to the General Manager Contract Management and Governance (GM CM&G), you will take ownership for all aspects of Bupa Dental Care Clinical Governance, including leadership, development, management, and implementation of quality clinical practice standards and providing effective clinical governance through compliance with Bupa policies, relevant legislation, regulation agencies and work instructions.

**How will I help?
Key accountabilities include but are not limited to:

- Ensuring all incidents are reported and managed and that any agreed corrective actions are completed by the responsible person(s) within the designated timeframe
- Working closely with the Head Dentist to track progress and provide updates on any changes to priorities or strategy.
- Responsibility for all Clinical Governance contractual documentation and managing all clinical internal reporting obligations.
- Coordination and overseeing agreed audit and compliance monitoring activities from internal and external parties and assisting practices to complete any agreed required actions within the designated agreed time frames.
- Managing all BDC Clinical Governance Internal Controls and Risk Management Assessment (ICRMA) requirements.
- Monitoring, in conjunction with the Head Dentist, the effectiveness of corrective/preventive action programs.
- Managing initial and ongoing credentialing activities involving Bupa contracted health practitioners including AHPRA PIE and manage Credentialing audits in line with the BDC Quality Management Plan.
- Building and maintaining strong relationships with all key stakeholders, with a focus on supporting the safe operation of the Bupa Dental clinical and business models.
- Staying abreast of regulatory and legislative change within the dental and healthcare industries.

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

Perk highlights:

- Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.

**What do I need?**
- Bachelor of Dental Surgery or equivalent and current AHPRA registration
- Post graduate qualification in health management, clinical governance, clinical quality assurance, quality improvement, clinical audit, or related discipline highly regarded
- A high level of clinical control management experience, along with a proven background in governance and quality assurance. S
- Leadership and people management experience with demonstrable record of driving engagement and performance, ideally with a geographically dispersed team.
- Ability to have difficult, robust and influential conversations, coupled with proven experience managing complex relationships with client and subcontractors effectively.
- Skilled in the ability to influence, negotiate, convince and persuade through your highly developed written and verbal communication skills.
- Experience of report writing for submission at senior/board level.

**About Bupa**

Bupa is an international healthcare group which has a purpose to deliver longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa assists more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.