Manager, Privacy and Complaints

About the role
Strategy and Governance is responsible for a wide range of services across Queensland Public Trustee's (QPT), which includes prioritising approach, strategy, programs and projects, maintaining whole of organisation objectives, and providing rigorous, timely and accurate advice about whole of QPT strategy, policy, governance and engagement and progress and performance against the agency's strategic objectives.
As the Manager, Privacy and Complaints, you will oversee the centralised privacy and complaints management functions and frameworks for QPT. This pivotal role entails monitoring and analysing complaints information to discern trends or systemic issues, thus informing decision-making and fostering continuous improvement within the organisation. This role will be responsible for preparing, reviewing, and providing advice on complex and sensitive complaints, administrative release of information, right to information, and information privacy requests, ensuring adherence to relevant regulations and guidelines.
This is a temporary opportunity based in our Brisbane office.
About you
In this dynamic role, your strong knowledge of legislation and analytical skills, coupled with an empathetic and a solutions focussed approach will result in successful outcomes. Thriving in a fast-paced environment, you bring exceptional multitasking abilities and take pride in delivering impactful services for the organisation.
To excel in this role, the following attributes will be your keys to success:

- Demonstrated effective communication skills both verbal and written.
- Proactive commitment to delivering high-quality outcomes.
- Possess a positive, empathetic attitude with a solution-focused approach.
- Demonstrated excellent decision-making skills and ability to navigate complex legal frameworks.
- Proficient in conflict resolution, negotiation, and influencing skills for effective de-escalation.
- Uphold a strong work ethic and demonstrate unwavering dedication to the role and the organisation.
- Ability to maintain focus and optimism under pressure, ensuring steady performance.
- Meticulous attention to detail, thriving in the bustling environment of daily tasks.

What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive culture prioritising employee mental health and wellbeing

How to apply
If you are interested in working with us, please provide the following information:

- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than two pages) outlining recent examples of your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role, as outlined above.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.

Further information
The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.This work is licensed under a Creative Commons Attribution 3.0 Australia License.