Service Desk Support Administrator

6 days ago

Adelaide Region SA, Australia Equity Trustees Full time

**What you'll need to succeed**:

- 2+ years' experience in Service Desk Support
- Strong troubleshooting and maintenance skills of endpoints in a Windows environment
- Solid experience with end user technology support (mobile devices, multi-function devices, etc.)
- Strong Windows 10 troubleshooting skills
- Knowledge of Microsoft platforms such as, SCCM, MS Office, Azure/Microsoft 365, etc
- Knowledge of SOE principles and concepts
- Understanding of IT Service Management principles and processes (Incident, Problem, Change Management)
- Strong analytical and problem-solving skills
- Demonstrated sound troubleshooting methodology
- Working in teams and developing effective working relationships
- Self-motivated and performance driven to ensure deadlines are met
- Strong verbal and written communication
- Adherence to organisational policies and procedures

**What we can offer**:

- A warm, open, and supportive culture
- An attractive remuneration package, including reward and recognition programs
- An employee wellness program, including discounted health insurance and an employee assistance program
- A workplace volunteering and giving program to enable you to help others in the community
- Discounted tax and estate planning services
- Great central CBD location, new office fit-out and end of trip facilities

**About us - Trusted since 1888**

Equity Trustees was established in 1888 and is now one of Australia's largest specialist trustee companies. We help our clients grow, manage, and protect their wealth now and for generations to come. As a trustee company, it is our responsibility to always act in our clients' best interests, ensuring they feel safe, valued, and cared for.

We are committed to providing a workplace that is flexible, rewarding, and supportive of individual development. Just as you will help us grow our business, we will help you grow in your career.

Agencies please note that this vacancy is being managed directly by the Equity Trustees' HR team. We will contact our preferred agency partners should we require additional support. Thank you.

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