Customer Experience Specialist

1 day ago

Sydney, Australia Hatch Full time

** This role is at AstraZeneca (not for Hatch)**

Hatch is supporting AstraZeneca to find a great Customer Experience Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like AstraZeneca.

**About the role at AstraZeneca**

As the Customer Experience Specialist you will support the Head of Customer Strategy in delivering our customer vision to secure growth by designing human centred experiences that differentiate us from our competitors. This is an opportunity to find new and innovative ways to create experiences that follow the science as much as our medicines do. You will champion a more customer-centric approach across all our business units and functional teams by identifying opportunities to improve both our customer and employee experiences across all channels and platforms.

**Seniority**

**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like AstraZeneca.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Work Location: One location

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