After Hours On

**After Hours On -Call Support**

Ability Plus Disability Services
- **Ability Plus Disability Services **_is a progressive company with mission to ensure that every participant has access to quality services that maximise their independence, choice and wellbeing. We prides itself on the professionalism and the ability of our staff to meet participant and other stakeholder needs. The organisation strives to be a leading service provider and to provide a safe, healthy, and happy workplace. We are looking for an experienced and enthusiastic Disability Services Care Coordinator to join our team.

In the capacity of **On Call-After Hours Coordinator**, you will be required to coordinate with clients and carers to ensure care delivery for any late cancellations, illnesses or last-minute shift requirements. Additionally, you will be the initial point of contact (after hours) for any client or carer queries dealing with these in a professional, customer-first style and escalating to management where required.

Key responsibilities
- Defining, sourcing relevant workers, and making calls to workers to cover the shift shortfalls
- Reviewing workers profiles to ensure all documentation and information is correct and verified.
- Responding to inbound calls from clients and/or their nominated family member who have signed up to use Ability Plus Disability Services to assist them in booking support workers
- Receiving and responding to both written and phone enquiries from support workers on the jobs.
- Working with stakeholdres to ensure support workers on our platform are delivering care to their clients.
- Reviewing and resolving any administrative/technical issues that arise.
- Responding to emergencies and incidents reported after hours by providing support and advice as per Ability Plus Policy and Procedure & escalating incidents to management with urgency
- Recording all changes to shifts and produce a timely report for distribution to the Operations Manager and Care Coordinators Team daily.
- Updating rostering system, Visual Care, to reflect changes in participant and worker’s rosters
- Providing a high level of personalised and empathetic service with a view to retaining our clients.
- Comply with health and safety legislation and guidelines

Essential qualifications, experience, and screening
- Full Covid 19 Vaccination certificate
- Tertiary level qualification in Disability or minimum 2 years equivalent experience in a disability coordination role.
- Working with Children Check
- NDIS Worker Screen Clearance
- Current Australian Driver’s Licence
- Minimum two referee checks (Supervisor/Manager)

**About you**

Key to the success in this role is demonstrated ability in the below skills and experience.
- The ability to work a shift within the hours of 5pm-10pm weeknights, 6am-8am weekdays, all day Saturday and from 6am to 10pm on Sundays
- Prior experience essential in a similar role within the Aged Care or Disability Industry
- Demonstrated experience in a similar high-volume staff rostering and scheduling role.
- Demonstrated knowledge and understanding of rostering and scheduling processes.
- Experience using Visual Care or similar rostering and scheduling software (Experience using Visual Care is highly regarded).
- Exceptional communication skills, both written and verbal
- Moderate competency in Microsoft Office skills.
- Ability to communicate with a variety of stakeholders.
- Accuracy and attention to detail with data entry.
- Understanding of industrial relations, awards, and agreements and how they impact

rosters
- Demonstrated integrity, professionalism, and high level of resilience; and
- Relevant experience of rostering, scheduling, or labour-hire, preferably in the Communities Services sector, specifically Disability.
- Strong planning and organisation skills with good attention to detail

A clear NDIS Workers Clearance Check and Working with Children Check are a condition of employment in this position.

Please forward your resume and a cover letter addressing the above requirements.

**Job Types**: Full-time, Permanent

**Salary**: $60,000 - $70,000 per year

**Job Type**: Casual

**Salary**: $60,000.00 - $70,000.00 per year

Schedule:

- Evening shift
- Every weekend
- Monday to Friday
- Night shift
- Shift work

Application Question(s):

- Do you have a NDIS Screening Check?

**Education**:

- Certificate I - IV (preferred)

**Experience**:

- Disability: 2 years (preferred)

Work Authorisation:

- Australia (preferred)