Retail Customer Service Officer

3 days ago

Mount Ommaney, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**
- Extensive, supportive (paid) training on commencement, Monday - Friday, for up to12 weeks, approx. 4 hours / day on a rotating roster
- After training, the position is “**on call**”, there are no minimum hours guaranteed, hours are based on the needs of the business
- Shifts fall across Monday - Friday, between **8.45 am - 5.06 pm**, full availability is required
- As a relief position, you must be willing and able to work at all locations - **Mt Ommaney, Booval, Inala, Kenmore, Springfield and Indooroopilly**

**You'll be**
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.

**About you**- You’re friendly, enthusiastic and reliable and you love working in a team environment.- You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail regularly and stand for your shift.

**How we'll deliver for you**
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    2 weeks ago

    Mount Ommaney, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    2 weeks ago

    Mount Ommaney, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    3 days ago

    Mount Ommaney, Australia Australian Audiology Hearing Specialiats Full time

    **Job Title**: Customer Service Officer (Part-Time/Casual) **Location**: Mt Ommaney **Company**: Australian Audiology **About Us** At **Australian Audiology**, we are committed to delivering exceptional hearing care to communities across Australia. Our dedicated team of professionals strives to enhance the quality of life for our clients by providing...

  • Casual Retail Assistant Mt Ommaney Robins Kitchen

    3 days ago

    Mount Ommaney, Australia Global Retail Brands Full time

    Job Search | Login **Casual Retail Assistant | Mt Ommaney | ROBINS KITCHEN**: **Location**: MT OMMANEY (492RK) **Posted on**: 04 September 2025 - At Robins Kitchen, we love cooking, dining and entertaining. If you’re as passionate about customers and homewares as we are, we want to hear from you!_ **The Company**: Robins Kitchen is a part of Australia's...

  • Retail Customer Service Officer

    4 days ago

    Mount Barker, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    3 days ago

    Mount Ommaney, Australia Australian Audiology Hearing Specialists Full time

    _**About Us**_ Are you looking for flexible hours, a close-knit team with easy access to professional support and enjoy bringing hearing back into peoples' lives? Then you've found the right place! Here at Australian Audiology Hearing Specialists, we are proud to be running a quartet of modern, highly successful clinics fitted with state-of-the-art...

  • Retail Customer Service Officer

    2 weeks ago

    Upper Mount Gravatt, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service

    2 weeks ago

    Mount Ommaney, Australia Aquatic Achievers Swim Schools Full time

    Aquatic Achievers Swim Schools is growing and we are looking for enthusiastic people to join our customer experience service team at our **Mount Ommaney QLD** location. - Great communicator. - Customer Service focused. - Experience within a fast paced customer facing role. - Thrives on working in a team. - Problem solver with an eye for detail. - Can work a...

  • Retail Salesperson

    2 weeks ago

    Mount Ommaney, Australia Smart Electrical Clearance Outlet Full time

    Smart Electrical Clearance Outlet is Queensland's Largest Factory Seconds Home Appliance retailer/wholesaler, specialising in Large Home Appliance brands such as LG, Hisense and Hitachi. We are currently looking for a Retail Salesperson to work 5 days a week in-store, helping customers select their right products in store. You will be working at the Mt...

  • Retail Assistant/body Piercer

    3 days ago

    Mount Ommaney, Australia Off Ya Tree Full time

    **WHO WE ARE** Off Ya Tree is an Unconventional and Inclusive organisation, best known for our retail division and awesome customer service. Our purpose is ‘helping anybody have an awesome experience to be who they are’ while selling alternative lifestyle products and services to our amazing and loyal customers. We pride ourselves in being the best at...