Client Care Representative

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.
- Cottesloe, AustraliaClient Care Representative - Cottesloe

**Love interacting with people and providing 5-star customer service?**

**Want to make a difference in people’s lives?**

**Looking for a role with purpose and potential?**
- We currently have a great opportunity for a dedicated and hands-on customer service/admin professional in our Cottesloe hearing clinic, located at the Cottesloe Central Shopping Centre.- You will play an important role within our business providing providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. A role with purpose and meaning - make a difference in people's lives. Full training and ongoing support provided.-
**Who are we?**
- Connect Hearing is a leading provider of hearing health care services with a network of 140+ centres nationwide. We exist to make a positive difference in our clients lives through better hearing.- We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves - they create a life without limitation through the sense of hearing. Join our mission and become part of our team**What will you be doing?**
- Welcoming our clients and managing their experience for optimal outcomes
- Scheduling and confirming appointments for our clients
- Providing administrative support to our Clinicians (Audiologists/Audiometrists)
- Efficiently managing the day-to-day operations of our clinics

**What do you need to be successful in this role?**
- A passion for delivering an amazing client experience
- Great communication and active listening skills
- Resilience, self-motivation and lots of energy
- Excellent organisational and time management skills
- Ability to work autonomously and effectively within a team
- Focus on results and the best possible outcomes for both our clinic and our clients
- Intermediate computer skills
- An interest in learning about features and basic repair/maintenance of hearing aids
- Prior experience in customer service/admin

**What's in it for you?**
- Competitive salary package including base salary plus monthly performance bonuses
- Salary packaging options
- Uniform Allowance
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the MindTools eLearning Platform
- Employee discounts
- Opportunity to grow and develop in your role and beyond
- A values driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning

**Sounds interesting?**
- If you feel that this opportunity is right for you, we would love to hear from you