Team Leader

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Band 06, $99,929.00 - $110,255.00

JOB REFERENCE NUMBER - 11541

This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact to the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:
Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra mandatory leave rest days per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangement that provides work/life balance
Access to ongoing training and development to support ambitions
What is the role?

Applications are sought from suitably qualified applicants wishing to be considered for the role of Team Leader - Quintiq Service & Support

The AFP's Enterprise Rostering Solution (ERS) Team is responsible for developing an innovative AFP Enterprise Rostering Framework, delivering the AFP's new time recording, rostering and planning software (Quintiq) and implementing a new service delivery model that will support the rollout of the framework and Quintiq.

Quintiq will change the way the AFP schedules, plans and manages $1 billion worth of operational resources and will affect more than 7,500 frontline officers and support staff across Australia, including ACT Policing. Quintiq will increase decision making, enhance operational efficiency and improve the overall health and wellbeing of all employees by allowing for the selections of the right person, with the right skills, to fill the right role, at the right time.

As a Team Leader you also play a pivotal role in developing people, managing change and influencing behaviours that lead to a supportive culture that respects the perspectives, talents and value of each individual. Consistent with the AFP values, AFP leadership philosophy, organisational reform agendas, AFP corporate business plans and your Performance Development Agreement, the expectation is that you will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

**As the Team Leader - Quintiq Service & Support, you will**:
Lead a small team to deliver customer service and service desk activities to the workforce;
Manage and allocate tasks to the team through ServiceNow within agreed timeframes;
Identify, investigate and provide solutions for issues that may arise including engaging with the vendor for defect management;
Proactively identify opportunities to promote continuous improvement and facilitate cooperation; and
Engage with key stakeholders and lead meetings to ensure open communication and collaboration.
Essential Requirements

Demonstrated knowledge or experience with service desk operations, IT service management, and/ or system administration.
Strong written and verbal communication skills.
Ability to engage and liaise with diverse stakeholder groups.
Demonstrated ability to work effectively in a team and at times, complete tasks with limited guidance.
Demonstrated leadership skills and drive for continuous improvement.
A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
Relevant qualification or extensive experience and knowledge in area of expertise.
Desirable Requirements

The following skills and/or experience would be highly regarded:
Experience in or an understanding of rostering, or scheduling / planning systems.
ITIL Certification.
Selection Criteria

Achieve results
Communicates with influence
Contributes to strategic thinking
Cultivates productive working relationships
Shows personal drive and integrity
Application

Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities address