Associate - Institutional Banking Client Services

Associate - Institutional Banking Client Services

**Do work That Matters.**
Institutional Banking Client Services (IBCS) is a dynamic, multi-faceted operations team that partners with Institutional Banking and Markets (IB&M) to deliver Transaction Banking solutions to Institutional Banking and Corporate clients.

Alongside this vital service delivery operations role, IBCS provides critical risk management and controls, maintaining and enhancing clients and business partners assets and reputation.

**Your Role.**
As an Associate in IBCS, you will be a first point of contact for our clients to manage their Transaction Banking queries and needs.

Our team provide support across a full suite of Transaction Banking products including; Corporate Cards, Corporate Accounts, Transactional Accounts, Payments, Merchant Services and CommBiz.

Our key focus is to serve our Institutional Banking (IB) Clients from the early implementation and on-boarding stage of their life cycle to the ongoing account maintenance and enhancement of their CBA experience. Throughout this lifecycle the team build strong and meaningful relationships by getting to know the clients, their needs, industry, and long-term strategies.

Reporting to the Team Lead, this Associate role contributes to the team success through leveraging strong knowledge and understanding of transactional banking solutions as a key point of reference for complex client solutions and escalations.

**The Key Strengths we are seeking**:

- Adaptive and flexible to changing needs of business and clients
- Demonstrable attention to detail and understands how to mitigate risk or control issues
- Demonstrates judgment and problem solving by thinking ahead, anticipating questions, finds alternative solutions and identifies clear objectives
- Communicates what is relevant and important in a clear and concise manner and shares information/new ideas with others
- Successfully handles multiple tasks, takes initiative to improve own performance, works intensely towards extremely challenging goals and persists in the face of obstacles or setbacks
- Ability to form relationships with external and internal stakeholders and become a trusted partner to the business
- Operate effectively in a dynamic environment with tight deadlines, and can prioritise one's own work to achieve them

**We're interested in hearing from people who have**
You will have some experience working with Transactional Banking products or services or have transferable card, payment, merchant or transactional accounts skills from working in environments like; Branch, Everyday Banking, Business Banking, Merchants or Direct Banking environment and are looking to expand your career into the Institutional Banking Services team which provides operational support to our most valued clients.

Other skills we look for:

- Demonstrable experience working with Transactional Banking clients or products (such as cash management, corporate card services, merchant solutions, or client accounts).
- Relevant experience in Operations or our team members in Branch.
- Business/Commerce or related degree is preferred

**From here, the opportunities are endless.**
At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in

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Advertising End Date: 27/09/2024

Job ID REQ217700