Manager IT Operations

**Manager IT Operations**:
**Job no**: 497962

**Work type**: Permanent Full Time

**Classification**: MSP

**Categories**: Information Technology

**Create our future together at the City of Greater Geelong**
At City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong on Wadawurrung country such a great place to live, work and study.

We’re going through an exciting period of change that will help us serve our community better. From digital modernisation to the contemporary, sustainable office we've built in Central Geelong, now more than ever is a great time to join our team at the City of Greater Geelong.

Our Community is made up of diverse people from all walks of life, and it’s important to us that our workforce represents and celebrates this strength.

We encourage great people from all backgrounds to join us. We encourage authenticity, because inclusion makes us stronger.

If you’re excited about working together to create a Clever and Creative Greater Geelong, and joining a workplace where all people can thrive, then hit **apply** - we’d love to meet you

**About the role**
In this role, you will ensure quality service delivery in the overall planning, performance, and financial management of IT operational services.

Key responsibilities include:

- Engaging across a diverse range of stakeholders to respond to service needs and focus on ways to address changing requirements.
- Managing all aspects of the IT Operations strategy, business planning, and service delivery.
- Defining, developing and managing a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related toolsets, including delivery of a comprehensive IT asset management capability.
- Ensuring the availability, security, and integrity of the organisations IT assets, services, and systems and the quality delivery of support across Level 1, 2 and 3 processes.
- Developing and controlling the annual budget to ensure that it's consistent with the overall strategic objectives of IT and the organisation, and is within plan adopting a culture of continuous cost optimisation.
- Working with the IT senior leadership team on the service portfolio and governance required to prioritise resources, including budget & resources and works with key stakeholders to measure and prioritise technical debt remediation.

**About you**
To be successful in this role, you will have exceptional leadership skills, with the ability to develop and communicate a vision that inspires and motivates staff and aligns with the IT and business strategy.

Essential Experience:

- Bachelor's degree in computer science, information systems, or other relevant discipline.
- Ten (10) or more years of relevant experience in related IT fields (Infrastructure, Applications, Operations, IT Service Delivery).
- Three (3) or more years of leadership experience including management, budgeting, and people leadership.
- Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role.
- Excellent analytical, conceptual thinking, planning, and execution skills.
- Ability to build consensus, make decisions based on many variables, and gain support for major initiatives.
- Strong business acumen, including industry, domain-specific knowledge of the IT enterprise.
- Delivery of hybrid working excellence to improve customer and user experiences.
- Developing staff including coaching, mentoring and performance management.
- Creating self-service mechanisms to streamline provisioning and ongoing management.
- Budget planning and financial management.
- Deep understanding of current and emerging I&O technologies and practices.

**A career with us**
With flexible working options, our people have choice in how and where they work. Our employees connect with us from across the Greater Geelong region and beyond.

Central Geelong-based City employees are now based in our new Civic Precinct, Wurriki Nyal. Meaning ‘speak and talk together’ in local Wadawurrung language. Wurriki Nyal sets the benchmark for what a sustainable, inclusive and culturally safe workplace can be, including industry leading sustainability standards, a flexible and people-focused design, safe and inclusive spaces and public realm.

We’re committed to supporting better accessibility for our customers and our people. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.

We offer:

- flexible work arrangements including RDO options in specified work areas
- salary sacrificing and novated lease options
- cultural and ceremonial leave
- study leave
- paid parental leave (