Client Contact Officer

3 days ago

Strathfield, Australia APG Workforce Full time

Government Role - Strathfield Location
- $32.69 Per Hour + Super
- Immediate Start - 3 Month Contract

APG Workforce are currently seeking experienced Client Contact Officer for 3 month contract within a Strathfield Government Sector.

**Pay Rate**:
$32.69 Per Hour + Super

**The Role**:
The Client Contact Officer role provides support to students in an online environment, promoting student

engagement with their learning program in order to improve student outcomes through retention and completion

strategies.
- Improve student retention and completion by increasing student motivation, confidence and capability to study in an online environment.
- Early identification of students at risk of non-progression and supporting them to engage with online study.
- Work with the Line Manager to develop and review meaningful performance management and development plans

**Requirements/Skills prior to starting**:

- Certificate IV in relevant discipline or equivalent skills, knowledge and experience.
- Sound digital literacy skills and the ability to quickly locate, explore and understand content of online learning materials and the processes used in multiple disciplines and on multiple learning platforms.
- Ability to operate independently and as part of a team combined with experience working in a high volume call centre environment with the ability to work under pressure and meet team deadlines.
- Good planning, organisation and time management skills.
- Ability to address and meet focus capabilities as stated in the Position Description
- Motivation to work in a contract role
- WWCC & Police Check

If you think this sounds like you, APPLY NOW.

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