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Area Manager
2 weeks ago
The Area Manager has the responsibility of overseeing all store managers in their Region.
Developing strong relationships with store management and staff and being available to support them where needed to help achieve their goals will be key to success in this role.
They will oversee store performance in their region under the supervision of the Head of Operations. Analysis of KPI data with a pre-assigned team and region ensuring all performance goals are working towards the set targets and higher along with overseeing the performance of the region to ensure high operation standards are met through monthly evaluations, enforcing superior operational standards and effective communication of company and company vision.
**Key Responsibilities**
- Scheduling and motivating the management team
- Setting clear targets, in co-ordination with the Head of Operations
- Ensuring personnel meets all requirements of their Job Description
- Working with the Head of Operations to establish specific goals (ie: marketing, sales increases, average ticket, customer counts, profitability, etc)
- Working with the team to achieve budgets and business plans for all stores within their region/company
- Sharing knowledge and best practice to promote the culture, values and mission with integrity
- Continuously identifying compliance issues, without exception and documenting internal store evaluations with attention to detail and accuracy
- Evaluating, customer comments and action plans are read and followed up to ensure the region has the highest customer service standards
- Ensuring high standards of operation in food quality and service, speed of service, hospitality and cleanliness are met
- Implementation of effective marketing campaigns
- Gaining extensive knowledge of the Operations Manual and reporting tools
- Ensuring all store locations in region are regularly visited to ensure company standards are being met
- Recommending and implementing improvements in their regions
- Involvement in the recruiting, interviewing,
- Recognition and reward
- Disciplinary actions undertaken as required
**Time Planning & Communication**
- Tracking all key indicators for each area
- Identifying both positive and negative trends in key indicators
- Available and contactable for emergencies
- Completing monthly store evaluations for an assigned group of stores
- Daily and weekly meetings and communications with the Head of Operations
- Weekly reporting to the Head of Operations on previous week key successes and issues
- Ensuring that regular 1:1’s, staff meetings, huddles are held
- Tracking sales, compliance and HR related issues
- Completion of specific consistent improvement projects
- Strong personal organisation
- Thorough and accurate completion of monthly restaurant evaluations, including weekly updates of alerts and reports
- Completing tasks in a timely and effective manner
- Effective and timely communication with stores and the wider team
**People and Store Development**
- Completing all Subway® on-line training courses and seminars in a timely manner
- Providing on-going assistance and support to managers in all areas of business and the operation of their Subway® stores including, but not limited to; Training Programs, Employee Relations, Customer Service, Throughput, Average Ticket, Advertising & Marketing, Profitability & Controls and the implementation and follow-up of Sales Goals and other objectives that the company may set from time to time
- Attending and participating at all manager meetings
- Maintaining a detailed knowledge of all stores in the opening process
- Challenging and inspiring people to achieve business results by optimising sales and profitability
- Providing a high level of support to stores
- Coaching and guidance achievement of operational goals
- Providing constructive feedback and suggestions to improve performance
- Developing and maintaining positive relationships
- Assisting store teams with the development and implementation of business plans to help grow the business
- Demonstrating skills for the investigation and identification of sales misrepresentation
- Recommending area for improvement; labour scheduling, paperwork accuracy, sales and customer counts
- Assisting in the enforcement of the compliance evaluation standards
- Mentoring employees
- Planning and coordinate training sessions
**What you will bring**:
- A strong knowledge of multi-site operations and customer service.
- Track record in aligning and developing engaged, motivated and empowered teams that are customer focused.
- Sound financial capabilities within all areas of restaurant profitability.
- Track record in achieving KPIs, particularly sales and profit with experience as a Restaurant Manager/Manager with On or Above Target results.
- Self-motivated individual with initiative and attention to detail.
- Demonstrated ability to identify and develop talent.
- Demonstrated impact beyond own area/responsibility.
- Demonstra
