Customer Service Manager
7 days ago
Our client, MANITOU AUSTRALIA PTY LTD t/as Manitou Australia, is seeking experienced Customer Service Manager.
Manitou Australia, is a subsidiary of Manitou Group, a global leader in material handling solutions. They offer a diverse range of telehandlers, forklifts, and access platforms known for their reliability and advanced technology. With a focus on customer satisfaction, Manitou Australia provides tailored solutions, comprehensive support, and prioritises sustainability and safety.
Your new role:
As the Customer Service Manager, you will be responsible for driving after-sales service operations across Australia, New Zealand, New Caledonia, and French Polynesia. You will lead a dedicated service team, provide technical training and support, oversee warranty management, and ensure top-tier customer satisfaction. This role involves close collaboration with internal teams, external partners, and our global headquarters in France.
Key Responsibilities:
- Oversee after-sales service operations, ensuring outstanding customer experience.
- Provide technical support for over 13,000 machines across various product ranges.
- Manage warranty claims, service bulletins, and audits.
- Strengthen relationships with dealers, fleet customers, and Manitou Centers.
- Lead and develop a local service team, including a Technical Trainer, Customer Support and Technical Service Advisor.
- Report regularly to senior management in Australia and HQ teams in France.
- Travel across Oceania (AU/NZ) and internationally (France, Europe, US, New Caledonia & French Polynesia) for up to 20 weeks per year.
What you'll need to succeed:
- Experience: 5+ years in a similar role within after-sales, service, or technical support.
- Technical Expertise: Strong knowledge of IT, hydraulics, mechanics, and electronics.
- Leadership Skills: Experience in managing teams and fostering collaboration.
- Problem-Solving: Strong analytical and diagnostic abilities.
- Communication: Fluent in English; French language skills highly desirable.
- Flexibility: Ability to adapt to different time zones and work schedules.
- Travel Readiness: Willingness to travel across Oceania and internationally.
Person Skills & Attributes:
- High customer focus and service-oriented mindset.
- Strong interpersonal skills and the ability to work in a multicultural environment.
- Resilient, proactive, and results-driven.
- Honest, with high integrity and professionalism.
- Excellent planning, organization, and decision-making abilities.
Join Manitou Group and be part of a great team dedicated to delivering excellence
Pay: $160,000.00 - $180,000.00 per year
Schedule:
- Monday to Friday
Work Authorisation:
- Australia (preferred)
Work Location: In person
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