Student & Academic Services Coordinator

Navitas and Charles Sturt University joined forces to establish the Charles Sturt University Melbourne campus, located in the heart of Melbourne CBD, offering students an engaging and exceptional student experience. This dynamic partnership brings together two leading education providers to create a vibrant tertiary experience like no other.

Navitas Careers & Industry Division, which specialises in niche colleges offering higher education, VET, professional development, and employability skills, is proud to be a part of this exciting new venture. With a global network of over 25,000 students and 1,800 staff, Navitas brings a wealth of experience and expertise to the partnership.

**We are seeking a Student and Academic Services Coordinator** to play a pivotal role in the launch of the new campus. Based at the front desk you will be the face of the Melbourne campus and work to ensure student satisfaction through providing advice, coordinating student events and shaping the campus experience.

This role is full-time on campus.

**Responsibilities**:

- Respond to student enquiries, offering valuable advice and assistance to enhance their overall experience.
- Take the initiative in establishing new systems and processes as needed, contributing to the continuous improvement of services.
- Oversee the student management system including the administration of enrolments and management of student details.
- Work collaboratively with the team to actively contribute to shaping the overall campus experience and fostering a dynamic and supportive staff culture.
- Coordinate campus events, student orientations, information sessions, staff events and other exciting experiences as the campus shapes and grows.
- Experience in student administration/student services in the tertiary education sector.
- Demonstrated administration experience with strong attention to detail and excellent organisational skills.
- Commitment to exceptional customer service.
- Excellent problem-solving skills with a solution focused attitude.
- Strong interpersonal, relationship building and communication skills.
- Excellent written communication and digital literacy skills.
- Ability to proofread and create Standard Operating Procedures (SOP) with the appropriate framework.

**If you also possess any of these desirable criteria, you will be a stand-out applicant However, don't let this stop you from applying, your career motivation and attitude are also really important to us.**
- Completion of a post-secondary qualification(s) and relevant work experience.
- Empathy for and experience in working with international students.
- Sound knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them at the strategic and/or or operational level.

**Why you should join us**:

- Joining Charles Sturt University Melbourne means becoming part of a team that not only shapes the student campus experience but also fosters a dynamic and supportive culture for our staff right from the beginning.
- At the core of everything we do is a commitment to fostering a student-centred learning and teaching environment. You’ll find your place in our dynamic and supportive team if you are motivated by collaboration and innovation.
- Our partnership with Navitas opens doors to a world of opportunities. As an employee, you'll have access to professional development with limitless potential for career growth.
- Sustainability is important to us. We believe in making a difference with our actions. We’re proud to be Australia’s first carbon-neutral university.

**Some benefits of working with Charles Sturt University Melbourne include**:

- Health and well-being packages, including free counselling for employees and family, discounted gym membership, movie tickets, travel, hotels, and insurance.
- Salary packaging and novated leasing.
- Up to 50% off study scholarships on all Navitas college and university
- 2 paid volunteer days per year for your passionate causes.

**Diversity and Inclusion**:
**Join us and make a lasting impact on the global higher education landscape.**

**If this opportunity could be your next ideal career move, we would love to hear from you**

**How to apply**:

- Submit your CV and cover letter outlining your suitability and addressing the essential criteria
- Would you like some more information? We would love to hear from you.
Contact Joanna Vytingco, Student and Academic Services Manager on 0411 452 866 for a confidential discussion

**Disclaimer**:
Applicants must have full working rights in Australia.

Charles Sturt University Melbourne is operated by Navitas Pty Ltd under a service agreement with Charles Sturt University. All Charles Sturt University Melbourne campus staff are employees of Navitas.