Client Service Specialist

4 days ago

Sydney, Australia Marsh McLennan Full time

Client Service Specialist

**Company**:
Marsh

**Description**:
We are currently looking for a **Senior Coordinator (Insurance Operations)** to join our Team. The team specialize in the provision of insurance assisting with existing policy holders and new business opportunities.

**What is in it for you?**
- Professional environment where your career path really matters and is supported in our global organisation.
- Great team environment with energetic and supportive colleagues.
- Genuine work life balance.

**Your role is to**:

- Drives timely and accurate production/processing of complex documents/information (includes report preparation).
- Maintains a solid understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen new and established relationships
- Builds and maintains strong working relationships with internal and external stakeholders and serves as point of contact regarding any potential problems.
- Adheres to Company policies and performance standards and recommend improvements.
- Contributes to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives

**To be successful you will possess**:

- Ability to communicate with people at all levels with consideration and respect for ethnicity and cultural diversity
- Able to use Microsoft Office products to support administration requirements of the role
- Able to manage changing priorities and accept and adapt to changes within those priorities
- Motivated to succeed through being results oriented while maintaining client focus and a professional attitude
- Displays organisational sensitivity by perceiving the impact and implications of decisions on the company and when required maintaining confidentiality
- Willing to accept responsibility and accountability for own decisions and work
- Clean and tidy presentation

**About Marsh**:
We are an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their sex, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

We recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

Job ID R_264340

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