Longines Customer Service Officer Collins St

7 days ago

Melbourne, Australia Swatch Group Full time

**About Longines**
Longines - famous for the elegance of its timepieces - is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.
**The Role**
We are currently recruiting Customer Service Officer for our beautiful Longines Boutique in Collins St. Our Customer Service Officer is to be the key customer contact for all after sales services/repairs. This includes liaising with customers in regards to estimation management, the repair process and follow up. Experience within watches is not mandatory as we provide full training but a passion for impeccable customer service and the watch industry will be highly regarded.
**Key Responsibilities**
- Provide excellent communication and customer service to clients
- Ensure services are presented professionally
- Offer first-level technical assistance to clients
- Perform detailed diagnostics on timepieces to determine necessary repairs
- Conduct quality control checks for watches returned from service
- Interact with clients to assess their service needs and recommend corrective actions
- Complete administrative tasks as required
- Proactively follow up with clients regarding delays or updates
- Conduct weekly stock take to manage inventory
- Resolve client queries and provide effective solutions
- Sell watches when required and assist with stock counts
- Continuously develop product knowledge and understanding of watch technology
- Demonstrate expertise in watch movements, calibres, and functions to clients

**Skills and Experience**
- Excellent communication and customer service skills
- A work ethic that understands the importance of going above and beyond to satisfy the clients and exceed their expectations
- Decisive, firm, courteous, customer oriented and able to handle stress
- Impeccable time and organisational skills
- Passion for watches and the Longines brand

**How to Apply**

Job Reference: SGAU00557

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