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North Hub Team Manager
3 weeks ago
**The opportunity**
The North Hub Team Manager’s primary responsibility is the end-to-end responsibility for the management of the team and the quality of service they provide to our top advisor practices.
**How you will make an impact**
- Coach, motivate and lead team to achieve performance outcomes including NPS and quality KPI targets
- Drive strong relationships with our top advisor practices across Australia
- Actively engage, lead, and develop employees to improve performance and foster a strong client focus
- Contribute to implementation and delivery of the North Strategy
- Actively manage and balance advisor practices in conjunction with needs and Wealth Distribution
- Develop and maintain strong relationships with Wealth Distribution leaders to support the overall service offering to the top advisor practices
- Cultivate and build employee engagement e.g. eSat participation rate and progress target/involuntary turnover and talent retention
- Lead and advocate implementation of change across the team Accountable for management of budget, resource planning, shrinkage and workload
- Demonstrates a commitment to continuous improvement and provide input into processes, standards and business plans for the North Hub/North Service Centre
- Actively identifies, assesses and addresses operational risk
**What you will bring to the role**
- 5+ years experience in leading people and working across a fast paced, customer/client service orientated team environment and/or financial service industry and driving a collaborative, high performance culture
- Broad understanding and experience of wealth management and end to end business operations
- Understanding of competitors propositions and Superannuation/Investment industry trends, as they relate to the wealth management, in particular platforms environment
- Understanding of the regulatory and compliance regime for financial services
- Appropriate tertiary qualifications or preparedness to undergo studies in business or finance desirable
**Is this your dream job?**
**Working for AMP**
We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.
As a leader at AMP, you will play an integral role in shaping the future of our business. You will develop, engage and retain talented people and foster an environment where people feel a sense of ownership and shared purpose and can realise their full potential.
“AMP -For the investor in all of us”
**Wellbeing & Benefits**
We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:
- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.
**Inclusion & Diversity**
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.
At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here**
**Message to recruitment agencies
