Program Manager, Technology

**Overview**
- Reporting to the Technology Director, this role will lead and deliver large scale project outcomes, ranging across all areas of the business. The focus of this role is the Business Operating Model and Data to enable scale and organisational transformation. Competent in both Agile and Waterfall delivery.

**This is a 6 months Fixed term contract with potential extension.**

**Key Accountabilities and main responsibilities**
- Strategic Focus
- This role is responsible for successfully delivering end-to-end multiple projects with a focus on time, cost, quality, benefits and customer satisfaction and to Value Office (PMO) standards.
- The Program Manager may be required to manage other project managers and a program of work as part of this role. The role will be required to manage all tasks utilising a mix of Agile and PMBOK methodologies, this will include partnering and liaising with stakeholders from Business units, Product Owners, Change, IT and external vendors.
- Additionally, the role will have responsibilities into steering committees and associated approval boards.
- Operational Management
- Successful delivery of assigned program of projects on-time & on-budget.
- Deliver the program and project(s) to customer satisfaction at agreed level of Quality in accordance with the approved Value Office Program Management methodologies.
- Implement and monitor project activities through the project lifecycle. This includes creating and managing as agreed project plans and functions with project team. Reporting on program progress, identifying and influencing project stakeholders.
- Ensuring the project meets sponsor expectations with respect to quality, budget, delivery timelines, and strategy
- Supporting project sponsors in the development of a project business case
- Defining the scope of the project in collaboration with senior management and project teams, including identification, prioritisation and management of out of scope tasks.
- Determining the objectives and measures upon which the project will be evaluated at its completion, with a particular focus on benefits
- People Leadership
- Leading a program to realise objectives, financial outcomes and business benefits.
- Provide coaching to a team of Product Owners, Analysts to inspire team members to achieve outstanding outcomes
- Managing potential conflict that enables a win / win outcome for all parties
- Timely decisions that align with the strategy and vision of the organisation
- Ensuring the correct stakeholders are engaged and considering impacts on their areas and clients.
- Governance & Risk
- Implementing effective governance for program tracking and reporting to ensure timely and appropriate generation, collection, dissemination, storage, tracking reports and financial information.
- Conducts Impact Assessments of projects scope across Privacy, AML/CTF, Security, Data Governance, Business Continuity Management
- Appling effective change management methodologies and techniques in the successful implementation of projects
- Drive performance within the team to ensure that program milestones are met
- Developing and implementing a program schedule to meet project objectives within an agreed time frame. Gaining agreement to and monitoring project schedules.
- Determining, monitoring, analysing and controlling program & project costs and outcomes to ensure they meet financial objectives. Seeking to control costs by using cost management techniques/methods coupled with change control.
- Implementing quality assurance processes in accordance with the relevant compliance framework from the PMO that drive the continuous improvement of quality.
- Determining and achieve quality objectives, standards and levels to be included in the program.
- Working with project and team managers to determine project resource requirements (Number, Skills, and Duration).
- Working with your sponsor to develop effective and implement as needed risk management plans and contingency plans to minimise the consequence of adverse events.
- Reporting on project quality and project success metrics during regularly scheduled and ad hoc project review meetings with the Program Sponsors.

**Experience & Personal Attributes**
- Significant experience as a program/project manager in a complex, Superannuation or Financial Services organisation.
- Proficient in the use of MS Project for project planning, tracking and reporting
- PMBOK or Prince II qualification.
- Agile scrum master certification preferred
- Proven ability to work to a structured delivery framework
- Competent in a variety of delivery methodologies such as waterfall and agile
- Significant experience in working under pressure, setting and manage conflicting priorities and meeting specified timeframes
- Strong stakeholder relationship skills, including ability to initiate, maintain and develop relationships with staff from all levels of the organisation
- Experience leading a multi-disciplinary team