Reception and Switchboard Officer

2 weeks ago

Midland, Australia St John of God Health Care Full time

Your role at St John of God Midland Hospital

You will be responsible for providing a welcoming, efficient and high professional standard of customer service to all customers and caregivers via reception and switchboard.

The Position- Respond in a fast efficient manner to all emergency calls via switchboard and implement required procedures.- Where required, monitor alarm panels and security surveillance and implement required escalation procedures as applicable.- Initiate emergency code calls as per Hospital policy and procedures.- Provide an efficient paging service to all pager holders using internal or external pagers.- Ensure all callers are connected to the correct extensions with minimum delay in a pleasant and courteous manner.- Make out-going calls as required for caregivers and patients as required.- Escalate and report all information system and switchboard faults in accordance with Hospital and Group IS policies.- Deal with all inquiries at the hospital reception areas in a welcoming, calm and professional manner, demonstrating excellent customer service and values in line with our service ethos.- Deal with and escalate emergency situations according to hospital policy and procedures- Print inpatient lists as required.- Advise relevant Manager/Supervisor of telephone number and other information changes or updates, and communicates critical information to relevant stakeholders as required and in accordance with Hospital policy.- Ensure all patient information is correct and current relating to discharges, transfers and admissions. If information not correct, advise Ward, Admissions or Health Information to ensure update is facilitated.- Works cohesively with Medical Administration to update and communicate changes regarding emergency and on-call rosters as well as other relevant changes re: medical personnel and contact methods.- Responsible for maintaining up-to-date knowledge base via memos, reports, noticeboard and Communications book and other information sources.

To succeed you will maintain an appropriate professional image in the workplace, ability to prioritise, multitask and be resourceful as well as the ability to work both autonomously and as part of a team, with a flexible approach to the requirements of a shift roster.

Above all, people/patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you- Salary: $36.09 to $40.46 per hour (inclusive of casual loading), plus 11.5% superannuation- Several casual positions available- Discounts on hospital services & private health insurance- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
- Novated leasing-
- work related expenses-
- self-education and-
- additional superannuation-
- Free on-site parking- Access to fitness and wellbeing benefits through Fitness Passport- Innovative Professional Development opportunities- A welcoming and supportive culture- A healthy work-life balance through flexible work options, additional purchased leave & well-being programs
- All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements_

For enquiries contact Rhys Matthewman, Administration Manager on (08) 9462 4113.

Closing Date: 14/11/2024

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