Customer Service Consultant

6 days ago

Warwick Farm, Australia Peter Warren Automotive Holdings Full time

**Excellent earning potential for top performers**:

- ** Salary + penalties + leave loading + commissions**:

- ** Plenty of growth and opportunity for the right person**

**The Peter Warren Group** is one of Australia’s largest multi-franchise automotive dealer groups. Founded in 1958, we have expanded across South West Sydney, North Shore, Regional NSW, Northern NSW and throughout South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 1,700 employees across NSW and QLD, we are focused on growing and developing a career path for all our employees.

**About the Role**:
Our** Customer Service Consultants** are responsible for assisting with all online and phone sales enquiries.

**The role will involve the following**:

- Action inbound internet and phone leads within reasonable time frames
- Act as the first point of contact with our customer, while providing exceptional customer service and understanding our customer’s needs
- Follow up and frequent communication with your customer where necessary
- Use of CRM systems to enter customer details and pass enquiries to respective sales departments
- Build and maintain relationships with departments across multiple franchises, locations and areas of the business

**About you**:

- Desire to meet objectives and reach new heights
- Ability to multi-task in a fast pace environment
- Experience handling high volumes of customer enquiries and targets
- Exceptional communication skills and telephone manner
- Strong computer literacy including internet and social media
- Possess a positive attitude
- Capable of working independently but also able to work effectively within a team
- Full training provided
- Ability to work weekends, public holidays on a rotating roster

**Benefits**:

- Employee Assistance Program (EAP)
- Training Pathway and Growth opportunities provided
- Joining a group that continues to grow and expand in the Auto industry
- Supportive environment with ongoing feedback and guidance to ensure you succeed

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