Fraud and Scams Officer

4 days ago

Sydney, Australia IMB Bank Full time

**Engage with inbound and outbound calls relating to Fraud/scam events**
- **Be part of a team looking to transform how we detect, investigate, and prevent financial crime**
- **Full time with hybrid work arrangements available (Wollongong based)**

Our **Fraud** team is looking for an inquisitive and analytically oriented professional to help in the detection and prevention of financial crime. You will have the opportunity to contribute to the continuous improvement and automation of IMB’s fraud systems and processes while playing a key role in providing solutions to mitigate loss to our members and the Bank.

Reporting to the Fraud/AML Operations Manager, this role is critical to the success of fraud detection and IMB’s adherence to the AML/CTF Act.

**About the role**

- Investigate potential fraud threats identified through transaction monitoring systems and reports
- Communicate directly with IMB members that are the victims of fraud to minimise losses and resolve fraud risks
- Keep up to date with fraud, scam and ML/CTF indicators and typologies to protect IMB and its members against new risks
- Educate IMB members and employees in relation to fraud and scams
- Support business projects with financial crime input and data-driven insightsConduct enhanced customer due diligence in relation to high-risk members.

**About you**

- Experience in **fraud prevention and detection** in a financial services environment (minimum 12 months preferred)
- Skills and knowledge associated with digital and e-commerce transactions
- Accurate statistical, data analysis and reporting skills using your eye for detail to identify anomalies/issues in financial and transactional data, patterns and trends
- Experience in liaising with victims and offenders in relation to fraud and scam activity
- Passion for protecting customers and contributing to a safer banking environment for our members
- Ability to manage competing priorities in a fast-paced, high-volume environment working with a team of like-minded individuals
- Proficiency in working with fraud technology platforms will be highly regarded
- Superior communication and negotiation skills
- Strong computer literacy with experience in MS Excel, Word
- An inquisitive mindset to probe, ask questions, investigate the anomalies and move through the process to resolution.

**About IMB**

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

**What’s in it for You**

- Career Development: Build a solid foundation for a career in retail banking
- Work-Life Balance: Enjoy hybrid work options and a supportive, people-first culture
- Community Focus: Join an organisation that values ethical practice and community contribution
- Meaningful Work: Contribute to IMB’s mission of assisting members achieve their financial goals
- Recharge with wellbeing days and extra leave purchase options.

This is a great opportunity to work in a state-of-the-art Head Office in Wollongong, close to shops, cafes and the beach. Office attendance is flexible and based on team rhythm and residential location.

Code: #1

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