Front of House Supervisor

Min Experience- 5 yearsYour team
- A part of the direct front of house customer service team
- Working as part of the broader Sydney office team

Your Role

Client Kitchen and Serving
- Maintain and update inventory for food and kitchen supplies, ensuring everything is fully stocked for the following day
- Maintain first aid supplies for First Aid Kit
- Ordering of catering from external suppliers
- Oversee and provide food and beverage service including:

- General waiting duties
- Responsible Service of Alcohol
- Maintaining supply and ordering
- Assist with preparing and presenting food, including silver service where required
- Follow safe food handling procedures
- Maintain clean and tidy dining / kitchen areas
- Complete all required food safety training to meet company compliance standards
- Provide feedback on health, safety and security
- Report all incidents immediately and identify and report all hazards
- Adhere to and maintain Food Handling standards at all times.

Reception
- Along with the receptionist, provide the first point of contact for all guests at the Sydney office, representing self and the company positively when communicating with clients.
- Greet vendors, clients, job applicants, and all other visitors providing exceptional customer service.
- Ascertain identity of guests while operating with a high level of sensitivity and discretion
- Track client appointments, greeting clients and visitors and notifying the appropriate employee of guest upon arrival in a timely fashion.
- Ensure guests feel welcome and comfortable in the reception area and meeting rooms.
- Daily setup of the reception area, ensure magazines & newspapers are displayed on coffee table.
- Assist in the planning and preparation of meetings, conferences and audio/visual conference calls to ensure smooth daily operations and ensuring no double bookings
- Help the receptionist with managing the meeting rooms, including scheduling, setup and cleaning of rooms, and occupancy awareness
- Provide back up when required for any incoming calls on main switch number and direct them to the appropriate person; take messages as required.

Staff Kitchen
- Maintain and update inventory for kitchen supplies, ensuring everything is fully stocked for the following day
- Maintain first aid supplies for First Aid Kit (staff kitchen and advisory)
- Empty coffee pod recycle bins, when external recycle bill full book for pick up

Administrative Support
- Provide administrative support to Head of Facilities including liaising with office suppliers and providers to replenish stock.
- Provide back up to the receptionist when required to oversee the mail, including, administration and delivery of post, courier and scheduled deliveries, internal mail and updating tracking registry.
- Maintain an adequate inventory of Front & Back of House kitchen supplies and make orders as necessary
- Daily restack photocopies with paper and ensure staplers next to printers are restocked
- Recycle toner cartridges, take used cartridges for recycle

Inhouse events
- Manage all inhouse events bookings with the assistance of Event Manager
- Booking of external suppliers ie. Catering, AV, chair, glassware, Wilson parking, wait staff etc
- Booking of Chifley Tenant Service Requests; after hours AC, lift gongs, cleaners to refresh bathrooms
- Preparation and printing of event marketing materials; name place cards, guest name tags, menu, presentations
- Review supplier invoices, review charges to confirm they are correct, advise charge out details ie. Cost centre or IA code,
- Manage beverage consumption report
- Prepare event debrief report
- Manage inhouse events report on SharePoint

Facilities
- Maintain office facilities - lodge Tenant Service Requests for lights, AC, secure bins and events etc
- Lead the building evacuation drill process
- Maintain catering and staff kitchen equipment - coffee machines
- Manage desk moves with the support of maintenance for heavy lifting and IT staff for desk equipment
- Provide ad hoc facilities support to Head of Facilities

Your skills & experience
- A minimum of 5 years’ experience in a similar role
- Exceptional customer service and communication skills

Your role competencies
- Resourceful, self-starter
- Pragmatic
- Flexible and scalable
- High level of attention to detail and a focus on customer service
- High levels of accuracy and driven in providing high quality standards of work
- Ability to multi-task effectively in a fast-paced environment
- Ability to work autonomously