
Team Leader
1 week ago
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
**Position Summary**:
The Team Leader IPT CSSD will be accountable for managing the Field Service Engineers in their region and ensuring that all preventative maintenance and breakdown calls are scheduled and completed within a timely manner. As a team leader, you will be first point of contact for all team members, you will be responsible for supervising, managing and motivating the Field Service Engineers on your team on a daily basis and be able to act proactively to ensure smooth team operations and achieve established goals for service quality and response. Additionally, the Team Leader is accountable to perform quality site inspections, installation, updating, repair and preventative maintenance of STERIS products within his/her assigned territory.
**Duties**:
1. Working with the National Service Manager to use all available company resources and develop action plans to develop effective account servicing strategies and capitalize on new service opportunities within the region.
2. Carries out technical assignments to install, modify, and repair STERIS equipment at customer sites. Assists other FSE’s with difficult repairs as needed.
3. Operates and updates STERIS equipment and possess a good understanding of all technical aspects. Assists in training and evaluation of other FSE’s technical skill and knowledge base.
4. Completes in a timely manner, standard equipment documentation and reports to include service reports, installation records, etc. Helps to improve regional trends and improve overall processes.
5. Provides customers with timely and accurate technical information in a positive and straightforward manner. Works to help region achieve high overall customer satisfaction ratings.
6. Provides assistance/consultation to customers in site preparation for equipment installations.
8. Meets or exceeds Regional Customer Satisfaction levels/Goals.
9. Provides technical support as required during sales process.
10. Identifies sales leads/ opportunities and passes the information on to the sales team.
11. Manage and maintain equipment/spares database file through accurate documentations of movement, tracking and repair statuses.
12. Develop plans with FSEs and regional sales personnel to improve customer satisfaction with service activities.
13. Ensure tools, test equipment and service inventory are managed, calibrated, stored, maintained, moved and utilized in such a way to protect the value of the assets.
14. As required, submit accurate, timely, and complete reports regarding field service activities, issues impacting the business and service performance, and results.
**Duties - cont'd**:
**Education Degree**:
- Associate's Degree
**Required Experience**:
Specific Work Requirements
2. Minimum of 4 years of experience in medical device (or related market) or equipment services industry.
3. Strong analytical/technical ability, communication and planning skills and ability to implement change to positively impact results.
4. Must be very customer oriented and results driven.
Specific Skills and / or Business Competencies
1. Required to travel in Australia approximately 60% - 70%.
2. Some travel outside of Australia for meetings and conferences is also required.
**Preferred Experience**:
**Skills**:
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
-
Team Leader
1 week ago
Heatherton, Australia Mobile Dental Clinics Australia Full time**About Us** Mobile Dental Clinics Australia is the largest, 100% Australian-owned and operated mobile dental service, headquartered in Heatherton, Melbourne’s South Eastern suburbs. We provide high-quality mobile dental care to patients who are unable to attend traditional dental practices, servicing key sectors including aged care, corrective...
-
Team Leader
2 weeks ago
Heatherton, Australia Autism Spectrum Australia (Aspect) Full time**Take the next step in your disability support career as a team leader**: - **Lead a remarkable team of **disability** support workers at our community program**: - **Based at Heatherton, VIC** At **Aspect Adult Community Services DAY PROGRAM**, we create a supportive, fun, collaborative atmosphere for both staff and participants. Staff work together...
-
Health Records Team Leader
4 days ago
Heatherton, Victoria, Australia Monash Health Full time $60,000 - $90,000 per yearJob Requisition ID: 5469Legal Entity: Monash HealthLocation:Heatherton, VIC, AU, 3202Employment Type: Part TimePosting Date: 28 Aug 2025Monash Health is a great place to workMonash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and...
-
Client Experience Team Leader
2 days ago
Heatherton, Victoria, Australia Dovida Australia Full time $80,000 - $120,000 per yearAbout this opportunityDovida is seeking a dedicated Client Experience Team Leader to join our team based in Heatherton. In this key role, you'll support and lead our Care Management team, helping to shape and enhance the client experience across Melbourne's Inner South and Bayside suburbs.You will be responsible for mentoring, guiding, and motivating Care...
-
People Operations Team Leader
2 days ago
Heatherton, Victoria, Australia Dovida Full time $80,000 - $120,000 per yearAbout this opportunityAs the People Operations Team Leader, you will play a vital role in supporting the People Experience Pillar by delivering a consistent and engaging employee experience across all stages of the employee lifecycle. This generalist role requires someone with a strong foundation in HR practices and the ability to work proactively across a...
-
Health Records Team Leader
1 week ago
Heatherton, Australia Monash Health Full timeJob Requisition ID: 5469 - Legal Entity: Monash Health - Location: Heatherton, VIC, AU, 3202 - Employment Type: Part Time - Posting Date: 28 Aug 2025 **Monash Health is a great place to work** Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe,...
-
Team Leader
2 weeks ago
Heatherton, Australia Autism Spectrum Australia (Aspect) Full time**Are you a disability support worker ready to make the next step in your career?**: - **Discounted Fitness Passport membership options**: - **Perkbox App that offers access to a wide range of discounts on everyday retail, household and lifestyle purchases**: - **Increase your take home pay with salary packaging**: - **Permanent, full time position,...
-
Health Records Team Leader
4 days ago
Heatherton, Victoria, Australia Monash Health Full time $90,000 - $120,000 per yearJob Requisition ID: 5552Legal Entity: Monash HealthLocation:Heatherton, VIC, AU, 3202Employment Type: Full TimePosting Date: 1 Sept 2025Monash Health is a great place to workMonash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and...
-
Administration Assistant
2 days ago
Heatherton, Australia Sharp & Carter Full time$60,000 - $70,000 + Super | 12 month contract located in Clayton - Amazing opportunity to advance and expand your skills - Excellent culture and flexibility with hours! **About the role** Are you looking for a new Administration focused role close to home? Located in Clayton, my client is seeking an experienced Administrator who is open to working on a 12...
-
Hungry Jack's Managers/supervisors
2 weeks ago
Heatherton, Australia Hungry Jack's Full timeWe are on the lookout for enthusiastic people who want to engage in awesome teamwork and are ready, willing, and able to learn new skills. As a member of the Hungry Jack’s Restaurant Leadership Team you will be mentored, trained and upskilled for success. Your training will be met with quality trainers some with over 20 years experience in the business....