Health Records Team Leader

Job Requisition ID: 5469

Legal Entity: Monash Health

Location:
Heatherton, VIC, AU, 3202

Employment Type: Part Time

Posting Date: 28 Aug 2025

Monash Health is a great place to work

Monash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage.

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Embark on a rewarding career and be part of a team where your dedication makes a difference in people's lives.

We are seeking a highly attentive and adaptable Health Records Team Leader to join our team at the Kingston Scanning Centre. This is a leadership role with responsibility for overseeing weekend operations and supporting other portfolios as needed.

About the Role

As the sole Team Leader on-site during the Saturday shift, you will lead a team of 4–5 staff and ensure smooth operations across the Scanning Centre. You may also be required to provide coverage for other Team Leader portfolios during periods of leave or high demand.

Working hours: 6:30am to 3pm

Key Responsibilities include (but are not limited to):

• Leading and supporting a team of 4–5 direct reports (with potential to oversee a larger group when covering other portfolios)

• Managing weekend workflow and ensuring KPIs are met

• Independently reviewing performance data and adjusting staffing or workflow as needed

• Collaborating with the Operations Manager on ongoing projects

• Managing rosters, training, and performance of direct reports

• Responding to queries via multiple Microsoft Outlook inboxes and balancing competing priorities

• Reporting statistics and operational data to management

• Supporting record management processes and compliance

• Occasional travel to spoke sites (e.g., Clayton or Dandenong)

About You

To succeed in this role, you will bring a proactive, solutions-focused mindset and a strong ability to lead and support a team in a dynamic environment.

You will have:

• Demonstrated leadership and team management experience

• Strong time management and organisational skills

• Experience in data reporting, auditing, and interpreting KPIs

• Proficiency in Microsoft Office (Excel, Word, Access, SharePoint)

• Ability to write and edit procedures and documentation

• Experience in conflict resolution and performance management

• A collaborative, can-do attitude and willingness to learn on the job

• Background in Health Information Services or a hospital setting

Desirable (but not mandatory):

• Degree in Health Information Management

• Previous experience in a leadership role within Health Information Services

About Us

The Kingston Scanning Centre is the centralised hub for Monash Health's medical records scanning operations. Since 2019, we have amalgamated services from Dandenong, Clayton, and Casey, and now process documents from across the Monash Health network, including Sandringham, the Victorian Heart Hospital, and all Mental Health and Community sites.

Our team of over 60 EFT staff operates 7 days a week, 365 days a year, scanning over 400,000 pages per month while maintaining a quality standard of less than 1.2% error rate. We also manage operations such as duplicate UR resolution, research requests, outpatient referral screening, after-hours ROI, and electronic uploads.

We pride ourselves on our high standards, skilled staff, and commitment to data integrity and service excellence.

For a confidential discussion and to explore the opportunity further,please call Julie Nguyen on

Health Records Team Leader Position Description can be found here

Duties/ Role Statement can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the 'Application Guide'

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

Applications close September 11th, 2025.