
Team Leader
1 week ago
**About Us**
Mobile Dental Clinics Australia is the largest, 100% Australian-owned and operated mobile dental service, headquartered in Heatherton, Melbourne’s South Eastern suburbs. We provide high-quality mobile dental care to patients who are unable to attend traditional dental practices, servicing key sectors including aged care, corrective facilities, and workplaces.
**About the Role**
We are currently seeking a proactive and enthusiastic Team Leader to join our dynamic head office team for a Maternity Leave Cover position. This role is integral to supporting our Patient Coordinators and ensuring the smooth operation of our services.
As a Team Leader, you will be responsible for overseeing and guiding the Patient Coordination team, ensuring the delivery of high-quality service and compliance with company guidelines. If you excel in communication, relationship-building, and team collaboration, we would love to hear from you.
This is a full-time maternity leave cover (Monday to Friday position)
**Key Responsibilities**:
- Supervise and support Patient Coordinators, addressing questions and ensuring their work meets quality standards and operational guidelines
- Delegating tasks to Patient Coordinators
- Foster a cooperative and positive team environment, encouraging open communication and efficient workflows
- Manage staff resources, time, and attendance
- Oversee recruitment, induction, and onboarding of new staff members
- Conduct performance reviews and support staff career development
- Ensure Patient Coordinators meet and exceed their Key Performance Indicators (KPIs)
- Lead regular team meetings to communicate updates, processes, and procedures
- Liaise effectively with Senior Management to address team needs and strategic goals
- Manage dental software systems
- Build and maintain strong client relationships, delivering excellent customer service and managing customer inquiries and complaints
- Undertake ad-hoc tasks as directed by management to support the broader team
**Perks and Benefits**:
- Be part of a supportive, friendly, and dynamic work culture
- Regular team-building activities and fun events
- A modern, open-plan office with a bright and welcoming atmosphere, complemented by ample greenery and full amenities
- Personal desk, phone, computer, and necessary accessories provided
- Comprehensive induction and ongoing professional development support
**About You**:
To be successful in this role, you will demonstrate the following:
- Proven experience in a Team Leader or Senior position
- Strong communication and interpersonal skills, with the ability to engage effectively with individuals at all levels
- Demonstrated ability to work both independently and collaboratively as part of a team
- Highly organized, punctual, and detail-oriented
- Proficiency in the Microsoft Office Suite
- Adaptability and a solution-focused approach
- A friendly and approachable personality
- Quick learner with a positive attitude
- Prior experience in a dental environment is highly advantageous
- Previous reception experience is essential
- A current Working with Children Check and Police Check, or a willingness to obtain these clearances
If this opportunity excites you and you have the skills and experience we’re looking for, we’d love to hear from you
Pay: $70,000.00 - $80,000.00 per year
**Benefits**:
- Employee discount
- Free drinks
- Free food
Schedule:
- Monday to Friday
Work Authorisation:
- Australia (required)
**Location**:
- Heatherton VIC 3202 (preferred)
Work Location: In person
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