Patient Services Assistant

Location: Melbourne | Southern Metropolitan

Job type: Full time, Part time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Facilities Management, Health and Allied Health

Reference: 57203

**We're excited to share the recent announcement that major construction works at the Victorian Heart Hospital have been completed with only a range of landscaping and minor construction works underway.**

**We have hired amazing talent in our General Services team with new opportunities for Patient Services Assistants.**

**Our journey**

The **Victorian Heart Hospital** will be Australia’s first dedicated heart hospital and is nearing its final stages of construction. It will include a full range of ambulatory and inpatient cardiac care, including cardiac theatres, cardiac catheterisation laboratories, emergency, intensive care, and ambulatory services such as cardiac CT, echocardiography and specialist consultation. It will also feature a unique, patient centred model of care. The **Victorian Heart Hospital** will also play a key role in advancing research and teaching and will be home to the Victorian Heart Institute, a brand new, health and medical research organisation at Monash University.

**Now Recruiting Patient Services Assistant**

By joining Monash Health’s cardiac team as one of our** Patient Services Assistant** you will be welcomed into a positive and supportive environment, passionate about delivering cardiac care to a diverse and growing local community. The career opportunities are limitless with access to education support within a tertiary hospital.

The **General Services** department at the **Victorian Heart Hospital** requires **Patient Services Assistant’s** to work across all areas of the site. We are looking for staff who are customer focused, enjoy working in a busy team environment and helping others to deliver an outstanding service.

Reporting to the General Services Supervisor, you’ll be welcomed into our larger Monash Health Support Services team and will be supported by a broader team of People and Culture & Finance business partners, as well as the team of Work, Health & Safety staff and Infection Control Specialists. You’ll also enjoy working in brand new facilities in a dedicated heart hospital that will provide:

- improved facilities in a sustainable design, filled with colour, natural light, and space
- dedicated leadership team fostering high performing talent
- career progression opportunities within Victoria’s largest health service
- cutting edge state of the art technology
- innovative design to facilitate world-leading research

**A Day in the Life**:
**Responsibilities will include but not limited to**:

- Transfer & transport of patients throughout the hospital
- Use of lifting equipment, bed movers and wheelchairs
- Assisting nursing staff as requested
- Transfer and cleaning of ward equipment
- Department/Ward Cleaning

**What you need**:

- Certificate III Health Services Assistant (Essential)
- Previous experience as a patient services assistant (Desirable)
- Excellent understanding of patient identification procedures.
- Ability to comprehend and follow written instructions and procedures
- Able to undertake physical work including lifting, carrying and manual handling
- Excellent understanding of cleaning methodologies and infection control procedures
- A strong commitment to working effectively as part of a team

**On a personal level, you will demonstrate**:

- A “Can Do” attitude with the capability to problem solve and troubleshoot
- A positive attitude and drive to deliver excellent customer service
- Genuine interest in working with and caring for people

**There are a number of AM/PM & Night shifts over 7 days that we are looking to fill. Can you please indicate in your response answers to the following re your availability?**
- Are there any days of the week that you cannot work?
- Are there any shifts morning, afternoon or night that you cannot work?
- Are you available to work weekends and public holidays?

**What you bring**:

- A competent level of verbal & written communication skills and excellent customer service skills
- Effective organisational skills with a demonstrated ability to meet deadlines and commitments
- Flexible approach to working in all areas as required
- Able to work unsupervised and can also take direction

**In Return**

You’ll be joining Australia’s first dedicated heart hospital and be a part of:

- a passionate cardiac team dedicated to making a difference to the health of Victorians
- a friendly, flexible work environment
- unique opportunities for education, career growth and support
- mentorship from a highly experienced and respected team
- the largest public health service in Victoria, employing more than 22,000 people

We recognise the value of equal employment opportunity and are committed to patient safety and promoting fairness, equity and diversi