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Jobs Victoria Employment Support Coach

2 weeks ago

Dandenong, Australia Maxima Full time

Deliver high quality, customer-focused employment support
- Autonomous role, with flexibility to meet Customer/Employer needs
- Enjoy generous not-for-profit salary packaging entitlements

**The Opportunity**
***
We are looking for passionate people to join our team in the delivery of the new Jobs Victoria Employment Services contract, working in the Dandenong region. **Applicants must be familiar with the region and be able to build rapport quickly with potential Customers and Employers in the area.**

**A typical week will involve...**

In JVES, you will be working to support _voluntary_ Victorian jobseekers who are long-term unemployed or at risk of long-term unemployment, across a broad range of cohorts including people with disability, multicultural communities, Victorians experiencing mental health issues and women experiencing family violence. You will be;
- Working towards role specific KPIs for the retention of customers in employment
- Establishing strong rapport with Customers to identify, assess and address their needs and barriers by providing support, coaching and guidance
- Delivering engaging Post Placement Support to Customers and employers to maintain employment placements and achieve employment outcomes
- Providing inspiration, motivation and support through person-centred service delivery
- Working collaboratively with our Employment Brokers and networks/partners to actively source and secure employment opportunities
- Adaptable and responsive to community and key stakeholder needs

**What you’ll need to succeed**

You will demonstrate drive and compassion, working closely with our Customers, you will inspire them and remain goal orientated to assist them to retain employment.
- Previous experience in a similar role with case management and individualised support is desirable, NOT essential - we are looking for the right attitude
- Agile, passionate and flexible and willing to go above and beyond to change lives though employment
- Experience in delivering high levels of service
- Demonstrated ability to meet and exceed KPIs
- Prior experience in working with people from a diverse range of backgrounds will be an advantage

***

**About Maxima**

Maxima is a national not-for-profit employment services and training organisation with a 35-year history. Our mission is to work towards a better Australia by helping people into meaningful employment by connecting and supporting jobseekers and employers.

**Culture and Benefits**

At Maxima we distinguish ourselves by offering a supportive working environment. Be welcomed into a culture of continuous improvement and endless learning opportunities.
- Salary packaging options available
- Free Employee Assistance Program for all employees
- Emphasis on staff training and professional development
- Professional, community-focused and person-centered team culture

We Care, We Listen, We Deliver

**How to Apply**
- Maxima believes in the strength of a diverse workforce. We welcome applicants who have a disability, identify as First Nations, are from culturally and linguistically diverse backgrounds or are members of the LGBTQIA+ community. The life experiences of our employees help us build strong relationships with our customers and enables us to deliver services that benefit all members of our community._