Operations Coordinator

**Job Number** 24155468
**Job Category** Administrative
**Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

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The Operations Coordinator position will provide assistance to the operational departments.

Enter and retrieve information contained in computer databases, update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Create and maintain computer
- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 5 kilograms without assistance. Perform other reasonable job duties as requested by Supervisors.

CORE RESPONSIBLITIES
- Obtain a solid knowledge of the hotel product including room types, rates, food and beverage outlets and other hotel features and guest facilities.
- Support and abide with the Sydney Harbour Marriott Hotel LSOP’s pertaining to Anti-Discrimination, Sexual Harassment, Equal Employment Opportunity and Guarantee of Fair Treatment.
- Understand and demonstrate the Marriott Basics.
- Perform all duties to satisfy the Marriott “Business Ethics” value system of integrity, fairness, respect, honesty and trust.
- Be aware of all-environmental practices, policies and procedures and implement these on a daily basis.
- Be aware and adhere to all Sydney Harbour Marriott Work Health and Safety and Security policies and procedures.
- Support the Marriott “Information Protection Policy” and conform to all requirements of the authority.
- Perform any reasonable task as requested by management.

CRITICAL TASKS

**Administration**
- Ensures that all printed material (brochures, menus, external forms etc...) conform to Hotel standards and reflect the Hotel's five star standing.
- Attend both internal and external meetings where necessary.
- Constructs and maintains an effective filing system.
- Maintains and updates the Food & Beverage and Rooms Division Departments database.
- Handle and action any calls and bookings for Food and Beverage outlets and outlet promotions.
- Assist in the formulation and design of menus for Food and Beverage
- Assist in the checking of rebates with Front Office and Reservations to gain clarification
- Create and maintain computer
- and paper-based filing and organisation systems for records, reports, documents, etc.
- communicate, organize and file all recaps post special events and holiday events in the hotel
- Assisting Department heads with updating and maintaining departmental boards
- Month end reporting

**Marketing**
- Assists in any marketing activities aimed at promoting the Hotel and similar programs.
- Telephone existing mailing list of surrounding businesses to find out company details and contact personnel.

**Policies and Procedures**
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and co-workers.
- Follow all company policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

**Guest Relations**
- Address guests' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Assist other emplo