Technician - Field Service

**DESCRIPTION**

**You will make an impact in the following ways**:

- Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
- Fleet maintenance
- Capturing engine data
- Fault diagnostics
- Diverse range engine repairs, both major and minor
- Inspect and replace components as required
- Engine rebuilding and reconditioning
- Working autonomously as well as having the ability to work in a great team environment
- Work with other major Original Equipment Manufacturers (OEMs)
- NOTE:_
- This role will be 38 hr week mínimal with OT and on call for one week out of four._
- Mining, Automotive & Industrial._

**RESPONSIBILITIES**

**Critical Competencies**:
**Ensures accountability** - Holding self and others accountable to meet commitments.

**Health and Safety Fundamentals** - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

**Diagnostics Application** - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

**Electrical Knowledge** - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.

**Electronic Service Tool Application** - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

**Mechanical Knowledge** - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.

**Product Repair and Maintenance** - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

**Service Documentation** - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

**Technical Escalation** - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

**Values differences** - Recognizing the value that different perspectives and cultures bring to an organization.

**QUALIFICATIONS**

**To be successful in this role you will need the following**:

- A high level of heavy duty engine experience in the field or from the workshop looking to move into the field
- Relevant trade qualification (Heavy Diesel preferred but not necessary)
- Strong engine diagnostic experience
- The ability to work autonomously/remotely for extended periods
- A genuine commitment to workplace safety
- A valid driver’s license
- Good interpersonal and communication (written and verbal) skills

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2406673

**Relocation Package** Yes