Technology Lead

Lead, Manage and guide a team of IT Service Management (ITSM) Professionals
Drive our Service Management future state and ITSM transformation agenda
Bring your depth and breadth of ITSM knowledge and experience, mature our ITSM capabilities and make us a better big bank
Grow with us as we expand, mature and simplify our technology capability

About us

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. Every day, we work hard to bring our company purpose to life, feeding into the success of our customers and communities and not off it.

We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart

Our time is now. We are challenging the status quo and we're excited about our future

About the role

You will have end to end accountability for the management and leadership of the ITSM Service, this includes driving the transformation agenda, maturing ITSM disciplines and processes, future technology directions and decisions, development of the strategy and target state for the service, performance management against target metrics, and engagement across business and technical stakeholders. This role is responsible for supporting Bendigo Banks Technology & Transformation team in its operational management and governance of key ITIL aligned Service Management practices.

The Service owns and facilitates Enterprise operational processes including: IT Change Management, Incident Management, Problem Management, Configuration Item (CI) Requests and Operational Support Requirements (OSR) Documentation. The team provides the interface into the Business, ensuring quality of service. The goal is to ensure maximum availability and performance of our systems, achieved through leveraging our operational processes, ensuring the customer experience is a premium one.

**Is this role you will get to**:
Lead and manage a team of cross functional IT Service Management practitioners.
Develop and mentor people within the ITSM Service team, uplift and mature the overall function and capability.
Own and define the future strategy for IT Service Management and the associated roadmap that drives the organisation to future state.
Bring your extensive knowledge, experience and background to enhance and mature current ITSM processes, ensure effective and appropriate processes are adhered to according to Technology and Group standards.
Own, manage and mature all ITSM governance processes and standards.
Uplift the organisational approach specifically for 24x7 Incident management / Incident response.
Drive the future of asset management / asset inventory ensuring mapping of asset interrelationships and dependencies.
Ensure the Service operates effectively with the right capability identifying the need for additional capabilities.
Collaborate across organisational boundaries, Practices and Services to ensure successful business outcomes.

About you

You will have technical and business understanding and extensive leadership experience of all aspects of ITSM functions. You will have driven ITSM change programs by uplifting capability, processes and services. You will have led and directed a cross discipline ITSM capability concentrating on successful business outcomes.

**To be successful in the role you will have**:
Led, managed and directed an ITSM capability / service.
Excellent communication and engagement skills, interacting with business and technical stakeholders at all levels.
Demonstrated leadership and people management experience, fostering an environment that encourages collaboration and high performance.
The ability to think both technically and strategically to drive modernisation and uplift.
Proven project delivery experience with the ability to drive change in a high-tech development environment.
Financial and Business acumen - created business cases with ROI and business value.
Experience in Cloud technologies, including experience managing critical technology / security / cyber incidents.
The ability to demonstrate your forward thinking, collaboration and initiative skills.

Why us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking.

Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.