Modularisation and Workshop Coordinator

2 weeks ago

Perth, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

**The Opportunity: Modularisation & Workshop Coordinator**

**HCA has an exciting opportunity for an experienced and motivated **individual to become our Modularisation and Workshop Coordinator,** **based in our **Perth (Forrestdale) branch**. The key focus of this role is to be the important link between the customer and Hitachi to ensure a high level of service support is maintained at all times. You will also be responsible for promoting parts and service with the intention of increasing sales in line with branch budget figures

**Reporting to the Service Manager, you will also**:

- Ensure our modularisation and workshop employees comply with all WHS responsibilities, and that above all, a safety-first culture is a consistent behaviour within the team
- Mentor, guide and support your supervisors, leading hands and the team to improve performance and efficiencies
- Ensure efficient utilisation of equipment and resources in line with customer requirements and agreed budgets
- Ensure accuracy and timeliness of quotations and customer invoicing. Action disputed invoice queries
- Provide technical guidance and support to the team members
- Oversee the supervisors, making sure the time sheet accuracy and sub-contract documentation to enable prompt job costing
- Support existing customers through maintaining strong communication while proactively resolving issues
- Experience in a similar position with the ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
- A strong ability to navigate complex issues, and be ambitious in achieving success
- A strong understanding in financial best practices of service delivery including labour, overtime, overnight accommodation and travel recovery
- Attention to detail in documenting and follow-up
- A Safety First leadership style
- A strong technical understanding of earthmoving equipment, or relevant trade qualifications equal to or within a related field. Previous OEM experience will be highly advantageous
- Trade qualifications and previous supervisor or management experience is essential.

**Benefits**

**We are offering**:

- Permanent Full Time Position in a leading OEM with long term job security
- Competitive pay rate + potential overtime + company biannual bonuses $$$
- Exclusive staff discount on a range of goods and services
- OEM training and opportunities for upskilling with access to the latest technologies
- Supportive mentors who value your input in finding new and improved ways to achieving success
- Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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