Outpatient Innovation Project Officer

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.
- **Fixed term appointment until late June 2026**:

- ** Full time (80 hours per fortnight + monthly ADO)**:

- ** Managers and Administrative Workers Grade 4 Level 1 (HS4)**:

- ** Located at The Alfred**:

- ** Great staff benefits**

**The Department**

The Alfred Health Emergency, Virtual care and Outpatients (EVO) Program is responsible for the delivery of emergency and paediatric clinical services across Alfred Health, as well as several other clinical support services.

Alfred Health Emergency sees approximately 120,000 patients per annum across two Departments; the Alfred Emergency & Trauma Centre (E&TC) manages approximately 75,000 patients, and the Sandringham Emergency Department manages approximately 45,000 patients each year.

The Alfred E&TC is one of the state’s busiest emergency departments, providing timely quality care to acutely unwell and injured Victorians as well as a variety of state-wide services for critically unwell Victorians. The EVO Program is responsible for several additional services that support the delivery of clinical care. These include GP Liaison Service, Health Information Service, Virtual Services (such as Telehealth support team and the Timely Management of Chest Pain Pilot), Specialist Clinics Support Unit and the Operations Support Unit.

**The Role**

The Project Officer - Improvement (Outpatients) is a dynamic team member who works with clinicians and leaders across Alfred Health to drive innovation, manage change and build organisational improvement capability. They support teams in transforming service delivery to improve the experience of our patients, the way teams work together, and the overall effectiveness and efficiency of the system.

This role will be responsible for the delivery of improvement projects with a focus on outpatient reform, as well as a wide variety of other quality improvement initiatives and projects across Specialist Clinics and the EVO Program. Successful implementation of these projects will involve collecting and analysing data, working with diverse stakeholder groups, developing and testing sustainable solutions, and implementing and monitoring changes.

The Project Officer - Improvement (Outpatients) will work under the direction of the Improvement and Innovation Manager (Outpatients) to develop skills and knowledge relating to leadership, quality and continuous improvement methods, project management, change management and the overall governance of health services.

**Skills and Experience Required**
- Previous experience leading or working on service improvement project/s
- Skills in Microsoft Word, Outlook, PowerPoint and Excel (Process Mapping skills in Visio or Miro also advantageous)
- Strong stakeholder engagement, communication and change management skills
- Exposure to and understanding of continuous improvement methodology in healthcare an advantage

**Staff Benefits**
- Salary packaging & novated leasing through Maxxia
- Flexible health insurance coverage through HCF Health Insurance
- Onsite car & bike parking opportunities, deducted pre-tax
- Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
- Childcare services at The Alfred managed by KU Children’s Services

**Applications close 11pm AEST, Wednesday 24th September 2025.**

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

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