Administrative Officer

Location: Melbourne | Western Metropolitan

Job type: Full time, Part time

Organisation: Mercy Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial

Reference: 20066

By joining Werribee Mercy hospital's Outpatient Clinics Reception Team will be joining a cohesive team who are focused on providing person centred care in a supportive fast paced and dynamic environment.

Full time, or part time

We are looking for a dynamic and highly motivated people to join the Outpatient Clinics (OPC) Reception Teams at WMH. These roles are responsible for the efficient operation of the administrative duties involved in the Outpatient Clinics. This includes working with the electronic referral system KYRA, iPM and QFlow supporting the outpatient journey working closely with the nursing / midwifery and medical teams. You are required to provide support to other team members and actively participate in key activities of Werribee Mercy Hospital.

**ABOUT THE ROLE**:
OPC Reception Team
- 1.7 EFT permanent
- HS1 classification
- Flexibility with the roster to cover planned and unplanned leave
- Werribee Mercy Hospital

**Casual**
- Opportunity to join our active casual pool in OPC
- Flexibility and availability to work any shift at short notice

**ABOUT THE ROLE**:

- Experience working in Outpatient Clinics (desirable)
- Understanding of referral management and experience with patient management systems or similar (essential )
- Experience working in customer facing, faced paced and dynamic environment (essential)
- Strong person centred focus and excellent conflict resolution skills
- Demonstrated administrative and, Microsoft Office skills.
- A motivated and “can-do” attitude with the ability to learn quickly and go the extra mile

**ABOUT US**:
Werribee Mercy Hospital is a General Public Hospital located in the rapidly growing Western suburbs of Melbourne. Our services include surgical, medical, maternity, newborn, renal dialysis, emergency, mental health, rehabilitation, aged and palliative care. The hospital has recently undergone significant expansion with the opening or our new intensive care unit, additional operating theatres and the opening of two new wards, taking the total number of beds to 298. Join us now and be part of our team as we expand to serve our community.

Werribee Mercy Hospital is a perfectly positioned hospital with easy access on and off the M1 Princes Freeway, walking distance to Hoppers Crossing train station, café and shops, and is co-located adjacent to a privately operated childcare facility that delivers childcare to pre-school age children.

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:
Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).

If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**Contact Details**

Name: Andrea Ryan

Phone:03 8754 3227