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Team Leader

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Hurstville, Australia The Benevolent Society Full time

**Full-Time position based in Hurstville**:

- **$116k to $127k inclusive of Super + Salary Packaging**:

- **Flexible Friendly organisation, WFH options available**

**Our Organisation**

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

**About the role**

As the Team Leader for the Home Support team (HSTM), you will have a crucial role in promoting a culture of excellence and client satisfaction. You will provide support and guidance to the Home Support team members, ensuring they have the necessary resources and training to excel in their roles.

Your leadership will be instrumental in maintaining high service quality standards, and you will inspire your team to turn each interaction into a memorable experience for the clients. Helping your team to recognise the impact of their work, you will celebrate the wins, embrace the opportunities for improvement, and build upon their potential. By fostering a collaborative and empowered environment, you will enable your team to consistently meet and exceed customer expectations, ultimately contributing to the success and reputation of our organisation.

**Duties**:

- Lead the team to maximise client outcomes and meet organisational, portfolio, service, funding, and external compliance objectives.
- Provide professional leadership and guidance to ensure the team's work is commercially effective and sustainable.
- Evaluate service delivery and client outcomes regularly, identifying areas for improvement.
- Monitor practice and quality standards to ensure compliance with legislative and policy requirements.
- Support team members in achieving performance expectations and provide regular supervision.
- Foster a culture of learning and development within the team, identifying and facilitating appropriate training opportunities.
- Manage performance processes such as time and attendance, leave, learning, and injuries in conjunction with National Office specialists.

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘**best life’** is unique to everyone and can change as life changes:

- **Salary Benefits** -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
- **Motor Vehicle Packaging Options** - to suit your lifestyle.
- **Work/Life Balance** - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
- **Recognition and Reward -** Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
- **Wellness -** Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
- **Professional Development -** We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- **Our Reconciliation Commitment -**First Nations employees are entitled of up to 10 days of leave for ceremonial purposes, as well as the option to be a voice in **RAP working group**, and the opportunity for cultural and professional development that supports career pathways.

**Skills and Experience**
- Relevant qualifications or experience in Social Work, Human Services, Aged Care, or Community Services
- Demonstrated ability to lead teams effectively, optimising client outcomes and enhancing service delivery
- Problem-solving skills with a proven track record of managing multiple deadlines, resolving both staff and client conflicts efficiently
- Comprehensive understanding, or knowledge of regulatory and compliance frameworks related to Aged Care services
- Passionate about supporting the team in achieving performance targets and fostering professional growth

Join our team and make a meaningful impact in the lives of older Australians while enjoying a flexible and rewarding career.