Team Leader Technical Support Hosting

1 week ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 59901**Team Leader Technical Support Housing**
- **Location Parramatta CBD with access to hybrid work arrangements**:

- **Temporary full time for up to 12 months (35 hours per week)**:

- **Salary $116,211 pa - $128,061 pa. plus employer’s contribution to superannuation and annual leave.**:

- **Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport**

**Your role**

Manage a team of technical specialists responsible for the operational maintenance of the organisation’s ICT environment through the provision of technical support and advice to users across multiple locations, platforms and technologies.

**What you’ll do**
- Manage the consistent use of agreed tools and methods to address and resolve user identified problems in line with service level agreements
- Escalate performance issues with internal and/or external providers to minimise adverse impact of systems availability on business continuity

**What we’re looking for**
- Strong understanding of managing staff responsible for maintaining and configuring cloud environments specifically in Azure and AWS.
- High-level knowledge of SAN storage administration, including capacity planning, performance optimisation, and troubleshooting
- Skilled in managing teams, including performance evaluations, setting goals and objectives, and fostering a positive work environment
- Proactive in identifying areas for improvement in cloud operations, developing and implementing strategies to increase efficiency and reduce costs
- Communicates effectively with technical and non-technical stakeholders, providing regular updates and progress reports on cloud-related projects and initiatives.
- Experience developing and maintaining relationships with third-party vendors and service providers, ensuring that all service level agreements and contracts are met.
- Skills and experience necessary to manage the backup and restore team effectively, ensuring the protection of critical data across the organisation

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close **Tuesday 18 April at 11:59pm AEST.

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

**Other Information**

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.

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