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Solution Support Analyst

2 weeks ago

Sydney, Australia Chainlink Labs Full time

**About Us**

As a Technical Support Analyst within our Banking and Capital Markets division, you will play a critical role in ensuring our institutional clients are successful with Chainlink. You will be the first point of contact for troubleshooting technical issues, providing timely and effective support to our broad range of users across the financial industry. Your ability to understand complex technical problems and provide effective solutions will be essential to maintaining customer satisfaction as the industry continues to adopt our products and services.

**Your Impact**:

- Provide ongoing technical support to large scale, institutional users of our platform
- Establish credibility with the relevant stakeholders within institutions to provide top level service to them
- Help with the development of processes and practices that lead to increased efficiency
- Develop a customer support knowledge base

**Requirements**:

- Direct experience of providing technical support to large scale enterprises in mission critical environments
- Strong knowledge of, and experience with blockchain/web3 technology
- Knowledge of, and experience with technologies such as cloud environments, containerisation, messaging systems, databases etc.

**Preferred Requirements**:

- Knowledge of the banking and capital markets industry, key sectors and asset types.
- Knowledge of, and experience using DeFi protocols such as Uniswap, AAVE and Synthetix
- All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST)._

**Commitment to Equal Opportunity