Expression of Interest

2 weeks ago

Sydney, Australia The Star Entertainment Group Full time

At The Star Entertainment Group (TSEG) our talented teams create unique experiences to over 18 million guests each year. With the vision to become Australia’s leading integrated resort company, our properties at The Star Sydney, The Star Gold Coast and Treasury Brisbane are world-class tourist destinations and home of some of Australia’s most awarded restaurants and bars, event centres, luxurious five-star accommodation and a truly world-class spa and casino.

The Star Grand Hotel and Residences have an amazing opportunity for a Front Office Supervisor to manage, drive and support our team and oversee the **Front Office Operations**.

**What does a day in the life of a Front Office Supervisor look like?**
- Leading, motivating and engaging our Front Office Agents to continuously deliver five-star service in line with The Star's Service Culture
- Ensuring the professional and efficient operations of the Front Office team
- Ability to work independently and respond quickly to guest requests
- Responding to guest feedback and implementing changes to prevent reoccurrence

**What are we looking for?**
- Previous duty manager/supervisory experience in a 5-star luxury hotel/hospitality environment
- Knowledge in Opera System
- Excellent verbal and written communication skills
- Ability to work independently and take actions on guest requests appropriately
- Second language (e.g. Mandarin or Cantonese) is advantageous
- Unlimited Australian working rights

**Key Benefits**
- Free light rail from Central to The Star
- Discounted parking
- Penalty rates
- Free meals
- Career development
- Food & beverage discounts
- Accommodation discounts
- Subsidised dry cleaning

**The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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