Customer Contact Centre Officer

4 days ago

Ballarat, Australia Department of Energy, Environment and Climate Action Full time

The Customer Contact Centre is the first point of contact for many Victorians seeking Information from the Department of Energy, Environment and Climate Action (DEECA).

As a member of the Customer Contact Team, you will be responding to enquiries from the Victorian public via telephone, and digital channels. You will also be providing Victorians with information including provision of information about Emergency incidents via the Victorian Emergency Hotline.

To succeed in this role, you will need to be strongly reliable, have excellent communication skills, attention to detail, the ability to work independently and as part of a team and a proven ability to perform under pressure while providing outstanding customer service in a contact centre environment.

As part of a busy and vibrant team, you will be required to be available to work primarily from Monday to Friday, but also on weekends in response to emergency incidents. Shift lengths may be up to 12 hours and may occur at any time in a 24-hour period 7 days per week.

**Benefits for you**
- The ability to earn overtime during activations
- Emergency response allowance
- Earn up to 2 weeks additional leave when in emergency response (fatigue management leave)
- Opportunities for development through higher duties and secondments
- A dynamic and accommodating work environment that embraces hybrid work options.
- Supportive team structure and friendly environment that embraces diversity

**Specialist/Technical Expertise/Qualifications**
- Experience in a contact centre environment
- Demonstrated ability working with Microsoft Dynamics, SharePoint and Customer Relationship Management Systems.

**There are 5 x ongoing positions and 1 x fixed term position available until 22 March 2026. The work location for this position is Ballarat, with hybrid work arrangements available.**

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

For further information please refer to the attached position description.

**Applications close at midnight on Tuesday, 13 May 2025.**

**Other relevant information**:
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

**A Diverse, Inclusive and Flexible Workplace**
- DEECA welcomes applicants from a diverse range of backgrounds and we focus on the essential requirements of the job and being consistent and fair in our treatment of all applicants. We also understand that a balanced life is important to our employees. Talk to us about our flexible options such as working some days from home, starting early or late, working part time, job sharing or accessing paid or unpaid leave._

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