Csiro Education Business

**Acknowledgement of Country**

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation.

**Role highlights**
- **Lead a national team supporting the delivery of STEM education initiatives**:

- **Uplift digital capability to improve systems, tools and workflows**:

- **Collaborate across teams to enhance business operations and customer experience**

**About CSIRO**

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

Visit CSIRO.au for more information.

**The opportunity**

The Business and Operations team within CSIRO Education and Outreach (CEdO) provides support to the business to deliver a range of STEM education initiatives aligned to CEdO’s strategy. The Business and Operations support primarily focuses on ensuing good customer experience, through efficient systems, processes and workflows.

We are seeking a Business & Operations Team Leader to support the effective delivery of CEdO’s programs. In this role, you’ll lead a nationally dispersed team responsible for ensuring smooth business operations, enhancing customer experience, and implementing digital solutions. The role requires strong proactive operational leadership, a continuous improvement mindset, independence, and the flexibility to prioritise tasks and workload.

If you're passionate about improving systems, leading high-performing teams, and enabling impactful STEM education initiatives, we’d love to hear from you.

**Your high-level duties will include**:

- Working with the Manager, Digital and Growth and all CEdO teams/stakeholders, to deliver on a digital vision for the business and identify the opportunities for improving digital capabilities.
- Leading and developing a high-performing, customer-focused team to deliver efficient business operations and continuous improvement initiatives.
- Overseeing planning, risk management, procurement, and reporting to ensure alignment with strategic objectives and contractual obligations.
- Managing the design and implementation of digital platforms, ensuring strong stakeholder engagement and successful change adoption.Overseeing operational processes for working safely with young people, including compliance with CSIRO’s Child Safe Policy.
- **Role particulars**

**Salary**: AU$114k - AU$123k per annum (pro rata for part-time), plus 15.4% superannuation

**Tenure**:_ _Specified term of 2 years, Full-time

**Reference**:101651
- A relevant qualification in Business Administration, Customer Service, Operations Management or Project Management and/or equivalent work experience.
- Demonstrated experience in project management of large, complex digital transformation initiatives with evidence of good stakeholder engagement and influence skills resulting in successful system and process adoption. Agile Project Management experience preferred, but not essential.
- Highly effective management skills in overseeing and coordinating business operations and multifaceted projects, including business planning, risk identification and management, problem-solving, resource allocation, budget and workflow management.
- Highly developed customer service and stakeholder management skills, including the ability to establish and maintain effective relationships and engender a strong customer service philosophy and culture.
- Demonstrated innovative thinking and ability to deal with ambiguity by successfully adapting to changing circumstances, as well as the willingness to find workable solutions to complex problems and resolve complaints using creativity, reasoning, experience, and sound judgement.
- Demonstrated experience in building and leading effective and efficient work teams, fostering inclusivity and managing performance to achieve objectives, including providing coaching and development, feedback, support and direction for improvement.
- Demonstrated understanding of how to work safely with children, and the ability to support others to provide safe and inclusive learning environments for young people.

**Desirable**

Technical expertise in Microsoft Dynamics and other Microsoft products.

For full details about this role, and other criteria, please review the Position Description.

**Not sure if you meet all the criteria?**

**Setting you up for success**

**Life at CSIRO and flexible work arrangements**

We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more