Bar and Floor Supervisor

Job title - Bar and Floor Supervisor

Location: La Boucherie, Baulkham Hills

Department: Front of House & Bar Operations

Reports to: Venue Manager

**About Us**

La Boucherie is a premium French dining venue located in Baulkham Hills, offering an elegant yet welcoming atmosphere with a focus on exceptional food, curated wines, and attentive service. We pride ourselves on delivering a luxury dining experience while maintaining warmth and authenticity.

**Position Overview**

**Key Responsibilities**

Floor Operations
- Supervise daily dining floor operations to ensure smooth service flow.
- Lead and motivate FOH team members, ensuring high standards of service and presentation.
- Support and train waitstaff in guest service etiquette, upselling techniques, and menu knowledge.
- Handle guest inquiries, requests, and complaints with professionalism and discretion.
- Ensure dining areas are set, maintained, and presented to luxury standards.

Bar Operations
- Oversee all aspects of the bar, including beverage preparation, stock management, and compliance.
- Ensure cocktail, wine, and beverage service meets venue standards.
- Work closely with the Venue Manager on seasonal beverage menus and pairing recommendations.
- Monitor inventory levels, place orders, and minimise wastage.
- Train bar staff in mixology, wine service, and responsible alcohol service.

Leadership & Compliance
- Supervise and roster FOH and bar staff, ensuring adequate coverage during peak hours.
- Uphold RSA, WHS, and food safety standards at all times.
- Conduct pre-shift briefings to communicate daily priorities, specials, and service expectations.
- Support recruitment, onboarding, and continuous training of new staff.

Guest Experience
- Create a warm, professional, and memorable experience for guests.
- Lead by example, setting a high standard for service excellence.
- Engage with guests to build rapport, encourage repeat business, and uphold La Boucherie’s reputation.

Skills & Qualifications
- Minimum 5 years’ experience in a supervisory role within fine dining or premium hospitality.
- Bilingual in French and English (preferred), with the ability to engage with both local and international guests.
- Strong knowledge of wines, cocktails, and French-inspired cuisine.
- Proven ability to lead, coach, and develop a team.
- Excellent communication and conflict resolution skills.
- Strong organisational and time-management abilities.
- Valid RSA certification (NSW).

What We Offer
- Competitive salary with opportunities for growth.
- A refined working environment in a French-inspired luxury venue.
- Training and development opportunities to enhance your leadership and hospitality skills.
- Staff meals and dining discounts
- Leave benefits, including annual leave, personal leave.

Additional Entitlements
- Exclusive employee benefits program, including:

- Discounted private health insurance.
- Home loan refinancing support with access to leading banks.
- Savings on energy plans to reduce household bills.
- Discounted gift cards across major retailers (Coles, Amazon, JB Hi-Fi, Myer, The Good Guys, Rebel, Kathmandu, and more).

**Job Types**: Full-time, Part-time, Permanent

Pay: $56,281.20 - $82,863.28 per year

Expected hours: No less than 24 per week

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Gym membership
- Health insurance
- Professional development assistance
- Salary packaging

Licence/Certification:

- Certificate IV - Hospitality (preferred)
- Certificate III - Commercial Cooking (preferred)

Work Location: In person