Veterinary Receptionist

**Experienced Receptionist - Fitzroy Veterinary Hospital**

Do you love engaging with customers, making them feel welcome, following up on enquiries and doing administrative tasks? Well, this might just be the perfect role for you Even better, you get to say hello, pat and hand out all the treats to our client’s fur babies. It’s the best of both worlds - people and pets

Fitzroy Veterinary Hospital is a small animal veterinary practice that has been a feature of the local area for many years, we are very proud to offer a complete range of veterinary services - providing every patient and every family unique and individually tailored health care. **We are currently seeking a warm, friendly, organised, and self-motivated receptionist to join the team**
**Your duties would include, but are not limited to**:

- Managing up to five incoming telephone lines as well as serving in-clinic clients
- Greeting clients and their pets and managing new patient registrations
- Diary management/scheduling appointments
- Taking payments and balancing the till at the end of the day
- Product sales and client education
- Confidential client data entry
- Ensuring front of house is always clean and presentable
- Consists of morning and afternoon shifts - Clinic is open 8am - 7pm weekdays
- Saturday shift rotation, typically 1 in 3 Saturdays - Clinic is open 9am - 4pm on Saturday
- Reception experience - ideally in a similar environment eg. vet clinic, doctors’ office, hospital, dentist etc
- High Standard Customer Service skills - necessary and must be a priority, helping strengthen the human animal bond
- Excellent written and verbal communication skills
- Computer literate ideally with experience in scheduling appointments and managing a customer database
- Ability to work as part of a team but also autonomously when required
- Great time management skills with the ability to multitask
- Ability to keep calm under pressure

**Perks of the job include**:

- This role is available either Part Time or Full Time
- Working with a devoted, knowledgeable, and fun-loving team
- Located in lively and bohemian Fitzroy with its vibrant bars, trendy retail and fantastic coffee
- Access to street parking
- Employee-focused management dedicated to providing the support and resources required for excellence in pet and customer care