Assistant Venue Manager

5 days ago

Byford, Australia Tillbrook Melaleuka Group Full time

**About Us**:
Tillbrook Melaleuka Group (TMG) is a family-owned enterprise in Western Australia, encompassing a diverse portfolio including hospitality venues, a cattle breeding program, and a unique farm-to-table experience through our Melaleuka Farm. TMG operates several renowned venues, including The Well Tavern, C.Y. O'Connor Village Pub, Tilly's Garden, The Byford, The Amberton, Paperbark Burger Co, and Hybla Tavern. Our vision is to provide exceptional hospitality experiences using fresh, traceable produce from our farm.

Primary Purpose of the Role:
As an Assistant Venue Manager at The Byford Tavern, you will play a crucial role in overseeing, managing, and providing leadership to ensure compliance with processes and procedures. You will support the Venue Manager in achieving key performance indicators (KPIs) and enhance the customer experience in line with TMG’s objectives.

**Key Accountabilities**:

- Assist in achieving venue KPIs and take advantage of training opportunities.
- Collaborate with the Venue Manager and precinct managers to develop and coordinate new activations and training schedules.
- Monitor and evaluate venue standards and operational outcomes, using stakeholder feedback for continuous improvement.
- Develop and maintain strong relationships with internal and external stakeholders.
- Lead by example in integrity, communication, teamwork, and leadership.
- Assist in preparing strategic plans and reports, including analysis and recommendations on venue activities.
- Implement and uphold venue procedures to ensure quality delivery outcomes.
- Motivate, coach, and mentor a high-performing team.
- Collaborate with the operations team for planning, delivering, and reviewing major functions and events.
- Ensure compliance with WHS, internal policies, procedures, and licensing.

**Training**:

- Work with the training manager to deliver and document in-service and in-venue training.
- Empower the management team to provide training and uphold TMG standards for customer experience.

**Financial Responsibilities**:

- Monitor and manage financial performance in relation to wage costs, revenue, and overheads.
- Assist with stocktake and meeting COGS targets.
- Plan and report on changes or updates for the venue.
- Collaborate with suppliers to implement incentive programs for best-performing employees.

**Key Relationships**:

- Report to and take direction from the Venue Manager.
- Provide strategic and technical advice to influence decisions regarding venue initiatives.
- Guide, support, and mentor the venue management team.
- Work collaboratively to develop and implement integrated programs and services across the venue.

**Why Join Us**:

- Opportunities for career advancement across TMG venues.
- Commitment to training and development.
- A vibrant, fun, and fast-paced working environment.
- Benefits across the venues.
- A work environment that values people.
- Be part of a “True WA Paddock to Plate” operation with produce from our own farm.

**Qualifications**:

- Management experience in a hospitality setting.
- Strong understanding of food and beverage trends.
- Excellent communication and interpersonal skills.
- Ability to prioritize and multitask in a fast-paced environment.
- Financial acumen and regulatory knowledge (DRGL/OHS).

**Application**:
For more information and to apply, visit TMG Careers (TMGWA) (Tourism WA Jobs) (Job Search | Indeed) (LiveHire).

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